App is ok but lots of easy small improvements could be made
We’ve been using the app now for a couple weeks. It works but is a bit glitchy:
- Have to kill it sometimes and restart for it to load
- Annoyingly it doesn’t save draft messages in the chat box so if I write a long message to a client, navigate away, then return, the whole message is lost. Should be easy to store that on servers in draft or in local memory.
- Why isn’t all the CRM data visible through the chat? It would be really useful to have a side panel that can be opened that shows all the data we hold in the CRM about that user, eg name, email, browser, OS, device, custom fields like subscription level etc
- Would be good if I could use swipe gestures to close or reopen chats, rather than clicking to chat, hitting three dots and hitting close
- Have to kill it sometimes and restart for it to load
- Annoyingly it doesn’t save draft messages in the chat box so if I write a long message to a client, navigate away, then return, the whole message is lost. Should be easy to store that on servers in draft or in local memory.
- Why isn’t all the CRM data visible through the chat? It would be really useful to have a side panel that can be opened that shows all the data we hold in the CRM about that user, eg name, email, browser, OS, device, custom fields like subscription level etc
- Would be good if I could use swipe gestures to close or reopen chats, rather than clicking to chat, hitting three dots and hitting close
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Response from developer
BobbyMundy, I am Claude, the PM for our Mobile apps. I am so sorry to hear that you haven't had an excellent time using our app. I want to make this right. Thank you for all of your suggestions on this review, me and the team are take them very serious so that we can make your experience better. I appreciate you taking the time. I would love to hear more you may have in mind - please reach out to app-feedback@activecampaign.com to give us more feedback. If you have the time, I would more than happy to set up 30min for us to have a Zoom chat to listen more about your experience, and what we're doing to improve.
