Leave a Review CloudMall
So far not so good
I placed an order 4 days ago and my order still says pending. This app is a scam. I would hope they give me my money back when they get back to me but good luck with that. I wouldn’t advise anyone get this.h8rsneedago
Developer Response
Hi, Sorry to hear that! We request that you please help us with your order/shipment number at service@cloudmall.ai. We will get back to you at the earliest.Keep coming back to Cloudmall!
Keep coming back to Cloudmall. Deliveries are always on time, products are packaged well.💋💋💋Richie_Debbrar
Shoes
I have ordered about 5 different pairs of shoes from this site . I am very disappointed with last couple of pairs I have received. The soles on them are nothing but plastic and the sizes are completely off,Out of all the shoes I have bought I can only wear one pairIndiana girl 2022
Developer Response
Thank you for notifying us of your complaint. Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback'at service@cloudmall.ai so that we will address your concern in priority.Shoes
Hi my name is Kune Montowski, last year before Christmas and I ordered 4 pairs of sandles I. Different colors as I am disabled and they were perfect. I’m sorry but they were never delivered to me. I have to say that I love your products but I cannot order from you because I have writ-with
Ten. To you every chance I have had. Please send me my order so I can walk and show how pretty the are. I have tried again to ask for my order to be sent. I would appreciate it so I can restore my faith that you stand behind your products and delivery of those products. Please , I would like to hear from your company that they will honor my sandals. Sincerely JuneShow lessmema the first
Developer Response
We are sorry to hear you had such a frustrating experience! Please kindly note that we have arranged the refund to your original payment account. We take the security of your personal information very seriously. Therefore, we suggest that you could contact us at service@cloudmall.ai.Review
This site is NOT good AT ALL!!! Most of their stuff is catfish🤦♀️ they’re very slow on shipments. Items don’t get delivered on the actual time they say.
I ordered a GREEN dress, and they sent me a “NAVY BLUE”! And it came sooo late. I didn’t even get to attend the event that i was going to🤦♀️ they’re very disappointing! They have bad customer service! They don’t even have a phone number on the app/site for you to call.
I don’t recommend at all!Show lessnique Tahisha Green
Developer Response
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country. For the product problem, here is the warranty of Cloudmall: https://desktop.cloudmall.ai/US/en/doc/return-and-refund-policy. Please contact us at service@cloudmall.ai with the following information: If the item you have received differs completely from the one you ordered, please provide us with the following: 1. Photos or a video of the incorrect item; 2. Photos or a video showing the problem that occurred with this product;Don’t recommend app
Still waiting for my packages been a while
Another order says insufficient address but I’ve had multiple items sent to the same address also when I try to click to track my package the app send me homejayleex7
Developer Response
We are sorry to hear that you have not received your parcel. We have submitted the refund application, please allow us 3-5 business days to process it. In addition, your financial institution may require additional time to process the refund to your account. If you do not receive the refund a week later, please feel free to contact us. We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.very pleased
I have received all my items and been very pleased with everything Ojeda Frierson
You get maybe 50% of what you order.
Amazing, you can buy a bunch of stuff on this site, really cool stuff, but you only end up with about 50% of it. The rest of it never reaches your house. So don’t get your hopes up if you order something, odds are you’re not gonna get it.
And then, when you try to get a refund, they make you jump through rings of fire to prove that you did not receive the item. It’s the worst customer service you can possibly imagine. I argued with them for half a year to get a refund of $26.
Also, their site is not very navigation friendly. I cannot figure out how to delete my credit card from their site, which kind of scares me a little. I wished I would’ve never bought anything from the site.
Oh yeah-Their stuff is a lot more expensive than
Aliexpress!!!!Show lessconetka
Developer Response
Thanks for your order and we are sorry to hear that you still have not received the order yet. Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country. According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery. For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai. We will work on answering your questions as soon as possible and are ready to help you at any time.well packaged
Shipments are always received very well packaged. Willey Wesley
good toothbrush
90% of my is Cloudmall i am a Happy Happy Customer!Stroud_Cartwrightg
