Leave a Review CloudMall
‼️DONT WASTE YOUR TIME / MOMEY ‼️
Ordered 2 items (pants) right at 3 months ago.
1 item is JUST NOW getting sent around Asia ... even tho I was told it was shipped 2 weeks after I paid !
I want my money back ....
Also there is no way to reach any kind of customer service help! Except through email and it sees to be a robotic response every time (WEEKSSS after I emailed)!!
0/5⭐️I DO NOT RECOMMEND ‼️
Will not be ordering again but I recommend SHEIN App!Show lessGamersCo.net
Extremely frustrated
I’ve been waiting for 2 months for my items. They had no problem taking my money but taking forever to deliver my items. Never ordering from them again!Adimomof379
Developer Response
Thank you for notifying us of your complaint. Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback'at service@cloudmall.ai so that we will address your concern in priority.Not happy at all
I made my order in December and now where nearing the end of March and still no packages yet just got an update saying it was shipped I’m wait another two weeks and after that I’m asking for my money backHasleyM
Developer Response
Thanks for your order and we are sorry to hear that you still have not received the order yet. We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai. We will work on answering your questions as soon as possible and are ready to help you at any time.Very Bad
I had a bad experience in my first order, I ordered a wedding dress and I received something that was not the one I orderedaritamer
Worst app ever
So I did an order on the app and it was supposed to cost nothing because I am a new user. Went to my bank account and found out they charged me 73 dollars. Now I want a refund and I send them an email but they didn’t responded yet. I also have proofs.bdou1265
Developer Response
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly. We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves. You can search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.Bad service
I haven’t gotten my 3 orders and it’s already going to be a month since my packages shipped. I contacted you guys serval of times and no answer at all I can’t even get a tracking number or nothing. This was the worst experience I had with online shopping!!arelishsms
Developer Response
Thank you for taking the time to share your feedback with us. We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction. We understand your dissatisfaction and we have made note of your feedback to ensure this doesn't happen again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves. Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.Still Nothing!!!!!!!!!!!
Still nothing I ordered January 8 and now on the site it shows that I did not order anything I haven’t received one of my orders which I purchased several I can’t get anyone to give me a tracking number or anything at all for that matter do not buy from this site watch your money because you won’t get what you paid for and what you did pay for it still nothing!!!! I would like everybody to call their attorney general and turn them in also the Better Business Bureau thank you!!!!!!Show lessvapeickie
Developer Response
Thank you for taking the time to share your feedback with us. We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction. We understand your dissatisfaction and we have made note of your feedback to ensure this doesn't happen again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves. Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.Scam
I ordered shoes never received them.. the order was pending for weeks finally said it shipped out the warehouse went back to check a few days later.. No trace of a order no order number no says no notification of were it is .. Horrible experienceMajors,Faith
Developer Response
Thank you for your order. Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out. Also, you can leave a valid message to us or email us at service@cloudmall.ai, we will reply within 24 hours. Thanks! For more details, please per here: https://www.cloudmall.ai/GB/en/faq/logisticsClothes and others I never received
Never receive my order this is ridiculous if I don’t receive by tomorrow I gonna ask for my full refund back I will never order from this site again this is pittyful44west
Developer Response
Thank you for your order. Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out. Could you inform us of your order number or email address, we will check the detailed information for you. Also, you can leave a valid message to us or email us at service@cloudmall.ai, we will reply within 24 hours. Thanks!Junk! Won’t even load
It won’t even load at all. I can’t even create an account or log in and nothing loads up when it opens.X_Veronica_Valentine_X
