RockShox TrailHead User Reviews

RockShox TrailHead

SRAM LLC

Health & Fitness

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Can’t get app to open

Can’t get app to open deleted in stored again keeps saying sent a email to confirm me but nothing comes through

Robbo 771

4 months ago

I can’t even get out of the login screen

I can’t get out of the first screen, it takes me to the login page on safari, I login, go back to the app and then it takes me back to safari. Help me pls I wanna shred

Ibrown04

6 months ago

Response from developer

Thank you for your feedback! We would appreciate the chance to speak in more detail regarding your experience. Please feel free to contact our Rider Support team directly so we can properly catalog your notes, and provide additional advice if needed! You can open a ticket by clicking the link in the app description. Thanks!

Different Info!!!….

I put my fork serial number in the app and web version and they’re both coming up with different setup settings!

Which one do I pick?

Coullstuff

7 months ago

Response from developer

Requests a serial no to start

Useless unless you can find the product serial no. which is on a sticker which isn’t on the product.

Why can’t RS simple ask for model, version and year?

Useless

qwe wdr

7 months ago

Response from developer

With the new update, things have changed around some. You can search for a specific serial number or select the "Search by Model Code" link at the bottom of the screen to search without a serial number. Please reach out to Rider Support at the link in the app description if you are still unable to find the information.

Nice refresh!

The new look is great! Glad I can finally save my products so I don’t have to keep track in notes app.

pgaleotti

7 months ago

Response from developer

Thanks for the feedback! We are very excited about the new functionality! Feel free to contact us with the link in the app description if you'd like to share more!

So helpful

As someone who likes to set it and forget it, I know this app gets me in the ballpark of a proper suspension setup. If I feel like tweaking further I can, but this is a great starting point! Also great if you have friends borrowing your bike - just change the rider weight and get new reccos for them.

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ColoradoGabe

7 months ago

Response from developer

Thanks for your comments! If you have anything else you'd like to share, we'd love to hear it! You can open a ticket with our Rider Support team through the link in the app description!

Super helpful tool

Really helpful to set up your suspension and quick to find info related to my fork!

&$2947

7 months ago

Response from developer

Thanks for the feedback! We're glad to hear the Trailhead App is working out for you! If you have anything else you would like to share, feel free to contact our Rider Support team by clicking on the link in the app description!

Useful, but…

Why no option to save serial numbers?

Appsey McAppface

9 months ago

Response from developer

Thanks for the feedback! The latest version of TrailHead lets you save products to your SRAMid profile so you don't have to enter your serial number each time!

Seems pretty useless.

Entered serial numbers for all 3 of my Revelation forks and my daughter’s Reba. Apparently SRAM/RockShox doesn’t think that tuning info is important to us plebs, unless you’re a pro/expert running their top line models, as it offered NO setup info for any of our four forks. Basically, a glorified parts lookup. I’d rather give my local shop a few shekels to do what this app claimed to do.

More reason to check out FOX at the end of the day.

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Fast507

9 months ago

Response from developer

Thank you for the feedback! We are always looking to improve the user experience and appreciate your suggestions. Feel free to open a ticket to speak with our Rider Support team directly if you would like to chat in more detail—you can reach them by clicking the link in the app description. Thanks!

Has potential

This app has potential to be good. Being able to create a profile and save your shock and fork is at least a starting point. Every time you get on the app you have to type in your serial number to pull up your product which gets old after a while. On top of that, the app doesn’t work at the moment which is annoying.

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