Leave a Review Drink Morning
It was all going so well…..
I have had my machine and app for several months and have been loving it until yesterday. Made a coffee for a friend, using one of my recipes, then as I went to brew mine, a message came up saying “you have not yet saved any recipes” followed by a long period of the spinner, then “Something went wrong” - endless spinner when I clicked OK. App has not worked since - one message came up about an invalid url (? I thought the app simply connected with my machine unless updating itself or the machine?) - but otherwise endless spinner. The machine itself is working though trying to connect with the app does lead to me needing to switch off and on frequently to get it to start, but I can’t access my recipes which give me a full mug rather than the half a mug I get from a “long” standard setting. Not happy as the machine is not cheap!
Went to the website - absolutely useless, seems geared to sales but not support (good support encourages sales folks!). The AI chat is anything but intelligent - kept sending me to the app to get help for a non-working app. Also I discovered there is no facility to change one’s password, personal details etc - when you click on your account it just loops back to your home page. Not impressed as I was hop8ngbto set up an auto-generated secure pw while on the website.Show lessHelenp144
Developer Response
We're sorry to hear you're experiencing these issues. Please reach out to us at hello@drinkmorning.com so we can assist you further. We appreciate your feedback and are committed to resolving this for you as soon as possible.Keeps dropping into Eco Mode
Connecting my iPhone to the machine and editing the recipes is ok. Takes a little while to work out how the renaming and copying protocols logic works. A bit unintuitive, but all ok eventually.
However!!
If I edit the recipes and other things on the iPhone when I come to sync to the machine it always seems to have disconnected because it has dropped into Eco Mode. The app should be able to wake it up surely? I can see the name of my machine and even edit some settings, but still it says ‘unconnected’ when I try to move edited recipies onto the machine.
I have to wander over to it and wake it up by turning the dial on the front. Then I can reconnect again.
This is a big pain. I hope it can be addressed?
Thanks.Show lessKeith Robertson
Developer Response
Hi Keith, I've spoken to our service team regarding this and they'd like to recommend turning off the ECO mode to suit your needs. Here's how you can do it: 1. Go to settings. 2. Select ECO Mode. 3. Scroll the dial to the left and select "OFF". As for machine connectivity, there is a circle dot on the main LCD screen that indicated connected to the app. This should help with knowing when the machine is connected to the app or not. We hope this helps! Please let me know if there's anything else. Thank you! Warmly, AmandaNot as good as it could be
I think the people who design this are coffee pros as the app is not overly friendly to a beginner coffee drinker. By that I mean the wife when out orders a larger coffee as in an americano or a black in the U.K. There is a lot of liquid in the cup but the app doesn’t easily show how to recreate this and doesn’t have recipes front and Center to do this. Most recipes we have tried have very little in the cup. We found one buried away that uses 90g of water but we would appreciate the coffee pros serving up some recipes that fill a cup a little more. We’d appreciate their expertise. Apart from that the app is good as is the machine. If the above was implemented I’d give 5 stars but until then it’s 4 as it’s too confusing and a right slog to find how to brew a larger coffee. Thanks for all your efforts.Show lessSiri's sister
Developer Response
Thanks for your feedback! It's great to hear that you're enjoying the app and your coffee machine. Your suggestion about making it more beginner-friendly and having larger coffee recipes readily available is a valuable one—I'll definitely share this with the team. If you need help with recipes, please reach out to us at hello@drinkmorning.com! We'd be more than happy to help you 🙂