It was all going so well…..
Went to the website - absolutely useless, seems geared to sales but not support (good support encourages sales folks!). The AI chat is anything but intelligent - kept sending me to the app to get help for a non-working app. Also I discovered there is no facility to change one’s password, personal details etc - when you click on your account it just loops back to your home page. Not impressed as I was hop8ngbto set up an auto-generated secure pw while on the website.
Response from developer
We're sorry to hear you're experiencing these issues. Please reach out to us at hello@drinkmorning.com so we can assist you further. We appreciate your feedback and are committed to resolving this for you as soon as possible.
Keeps dropping into Eco Mode
However!!
If I edit the recipes and other things on the iPhone when I come to sync to the machine it always seems to have disconnected because it has dropped into Eco Mode. The app should be able to wake it up surely? I can see the name of my machine and even edit some settings, but still it says ‘unconnected’ when I try to move edited recipies onto the machine.
I have to wander over to it and wake it up by turning the dial on the front. Then I can reconnect again.
This is a big pain. I hope it can be addressed?
Thanks.
Response from developer
Hi Keith, I've spoken to our service team regarding this and they'd like to recommend turning off the ECO mode to suit your needs. Here's how you can do it: 1. Go to settings. 2. Select ECO Mode. 3. Scroll the dial to the left and select "OFF". As for machine connectivity, there is a circle dot on the main LCD screen that indicated connected to the app. This should help with knowing when the machine is connected to the app or not. We hope this helps! Please let me know if there's anything else. Thank you! Warmly, Amanda
Not as good as it could be
Response from developer
Thanks for your feedback! It's great to hear that you're enjoying the app and your coffee machine. Your suggestion about making it more beginner-friendly and having larger coffee recipes readily available is a valuable one—I'll definitely share this with the team. If you need help with recipes, please reach out to us at hello@drinkmorning.com! We'd be more than happy to help you 🙂