Pepco Smart Home User Reviews

Top reviews

Eb

I love this. I’m able to control things even if I am away from home. It’s wry easy to use.

Good but alerts stop

If you change your mobile phone, alerts stop and there’s no clear way to get them back.

Alexa Connection

Doesn’t connect motion detectors to Alexa.

Worthless

This system used to work great. But then, for some reason the app and its functionality changed, making it totally ineffective. I now have a bunch of sensors around the house that do not provide any meaningful information. I’ve tried multiple times by phone call and email to try to get some tech-support for this, but no one ever responds.
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Zero Support

Requests for support go into a black hole and are never addressed. Terrible app.

New app version eliminated functionality

App used to have functionality to set Away From Home feature so that lights can randomly go on and off. No longer supported. Emails to the help-service desk go unanswered.

Convenient!

I’m happy with the convenience of having my devices controllable when I’m not home. Turning off lights, adjusting my thermostat, and turning my dumb dehumidifier into a smart one has been great. I dropped one star because I would like to expand my devices, but it isn’t extremely clear what devices I can use.
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Horrible support

Difficult getting support

Really well done app !

I’m glad that I tried this out.

So far, so good

Works as expected and easy to set up. Everything where it should be and no funkiness.

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