App not accurate
My pick up order said complete and I waited another 20 mins … the app should track the status like it does for door dash so people are not standing and crowding in an already busy restaurant waiting on pick up orders.
Issue with app
You have to be extremely careful when selecting delivery vs pickup. As they use a third party service for delivery (as almost all do), they can’t assist without calling the customer care line. Also, you must be sure to click “add to order” and verify that it adds. We order often from multiple places but I find this app to not be user friendly. It default to pickup and if you pay- you must call customer service to ask for a cancellation/refund. This is not an indictment on the store or the quality of product- this is simply stating that this app is horrible and the UX is underwhelming and problematic.
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Never get an order right
This restaurant is a complete hit or miss. The food can be good, but the service is terrible. Just placed an order on November 3 for three items. They left one of the three items completely out of the order and replaced a gluten-free bun with gluten-free bread without even contacting us to let know. I don’t know if it’s the management who can’t speak very good English or the workers who obviously don’t know how to read orders but avoid this store at all cost every time we think they’ve changed and try them again. They’re just as bad if not worse.
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