Leave a Review Hello Alfred
Over charges !!!!
I booked a moving service recently, the price they gave me was higher than what the moving company charged them plus I have to pay 12% service fee on top of that. The worst part was I said I am ok to pay 12% service (which I think it is ridiculously expensive, but I agreed anyway), but I was not ok they over charged me on top of service fee.
The moving company charged $607 for 3 hours, they lied to me by saying the moving company charged them $635, the moving company staff made a mistake on my invoice. I called the moving company, guess what? Alfred have never reached out to them and the moving company never over charged them. Pure lies….. My building is no longer working with Alfred and I will never use this company again!Show lessBrandonzl
Worthless + hidden fees
Update: Got a response on time finally. They charge 5% for payment and then another 7% of misc fees for bookings on top of the monthly fee you already pay. No reason to use them.
This app has been worthless every time I try to use it. Scheduled cleaners and after 24 hours of back and forth they couldn’t book anyone. Why would I pay a 5% fee to spend more time than it would take to call a service myself? Tried to use the included prescription pickup and no one ever replied. This is worse than a “personal concierge” since you spend most of your time waiting to hear back from or trying to get their reps to do what they are supposed to do.Show lessStool la la
Stay away from Alfred
Alfred is a cool idea, bur their customer service is very poor (LA). Slow, unprofessional and on top of that their pricing is much higher than what services cost elsewhere. They also incorrectly charged us for cleaning services that did not take place. Instead of making it right or saying that they are sorry, they came back to me with a price increase. Most unprofessional imo.
We have weekly “tidy up” included - a service they have cancelled due to Covid. Fair enough. But cleaning services that they charge for go on as before. Where is the consistency in that? Other than them saving money…Show lessAndy80-nor