Leave a Review Hello Alfred
Over charges !!!!
I booked a moving service recently, the price they gave me was higher than what the moving company charged them plus I have to pay 12% service fee on top of that. The worst part was I said I am ok to pay 12% service (which I think it is ridiculously expensive, but I agreed anyway), but I was not ok they over charged me on top of service fee.
The moving company charged $607 for 3 hours, they lied to me by saying the moving company charged them $635, the moving company staff made a mistake on my invoice. I called the moving company, guess what? Alfred have never reached out to them and the moving company never over charged them. Pure lies….. My building is no longer working with Alfred and I will never use this company again!Show lessBrandonzl
Worthless + hidden fees
Update: Got a response on time finally. They charge 5% for payment and then another 7% of misc fees for bookings on top of the monthly fee you already pay. No reason to use them.
This app has been worthless every time I try to use it. Scheduled cleaners and after 24 hours of back and forth they couldn’t book anyone. Why would I pay a 5% fee to spend more time than it would take to call a service myself? Tried to use the included prescription pickup and no one ever replied. This is worse than a “personal concierge” since you spend most of your time waiting to hear back from or trying to get their reps to do what they are supposed to do.Show lessStool la la
Stay away from Alfred
Alfred is a cool idea, bur their customer service is very poor (LA). Slow, unprofessional and on top of that their pricing is much higher than what services cost elsewhere. They also incorrectly charged us for cleaning services that did not take place. Instead of making it right or saying that they are sorry, they came back to me with a price increase. Most unprofessional imo.
We have weekly “tidy up” included - a service they have cancelled due to Covid. Fair enough. But cleaning services that they charge for go on as before. Where is the consistency in that? Other than them saving money…Show lessAndy80-nor
Terrible Customer Service
As a Related resident in San Francisco, Hello Alfred is offered as an amenity in our building. My main complaint is that the vendors they use are not consistent in quality and customer service couldn’t care less. We previously used handy services which were AMAZING! But - I’m now doubtful I’ll ever use Alfred again after multiple home cleaning fiascos. Over a span of 4 months for a bi-weekly service, we’ve had our cleaning skipped entirely, have had a room skipped for what is supposed to be a 2 bedroom/2 bathroom service - and have been incorrectly charged for one-time service add-ons. If customer service wasn’t so difficult to reach, and these issues were remedied quicker, I wouldn’t be complaining. I understand mistakes are made. They’re closed on weekends, and my home cleaning is scheduled for Fridays. I’ve gone 5 days without a response on these issues… all as they happily charge my credit card. There is no emergency phone number to reach them in case of service issues. You’re just stuck, waiting for a chat response on their app from employees who rarely ever seem to be working.Show lessTBak179
Possibly the worst company ever
I was very excited to use the Alfred service and one of the reasons I selected the apartment I did. Included in my rent- weekly tiddy up, package delivery and a monthly cleaning.
In 52 weeks the packages were delivered correctly 3 times. Week after week it was a different story and instead of having them delivered the next day the day would consist of back and forth emails. One time I was told sorry Alfred is all booked today. Well you messed up yesterday shouldn’t you put me at the top of the list.
Cleaning service - I was away and opted to use this for 3 months. Before my return I confirmed the appointment. Cleaner never came.
I could go on and on but I won’t.
To sum up this might be the worst company o have ever done business with. And instead of making hour like easier they actually make it harder.Show lessSummer20 !
Real Sketch Company. Here’s my scenario
Hey if you’re thinking about using Alfred; I just want to share my experience and you can choose to use them or not.
So I had a cleaning done today and the person came over and cleaned for 15mins broke the bathroom mirror on the wall and simply just left without cleaning the home. I reported it to office staff and they said they had actually just dropped Alfred as a service. I called Alfred to see if they could like..pay for the broken mirror which isn’t mine it’s Shorewood (my apartment), but they basically told me to go fly a kite and that they weren’t going to charge me for the cleaning, which why would they if the person didn’t clean?
Anywho, that was my experience so you know..I guess if you decide to use them hopefully you won’t have the same situation like me.Show lessz_jedi
Very Slow response time, horrible communication
I live in a building where this service is offered. I have yet to have an experience with them that makes me want to continue. They are also closed on weekends. So, What’s the point...
The very 1st time I contacted them for a service they took so long that even my leasing agent recommended I use task rabbit. And i did!
I decided to give them another chance when I needed assistance putting some furniture together, and the same thing.... they take hours or sometimes days to give you simple “yes or no” answers. The last straw I contacted them a week in advance for moving services and the same ongoing problem with the response time. I didn’t get a solid confirmation until the day before the move. It left me feeling uneasy and stressed the whole week. To add to that the movers they got me were booked for 3.5 hrs and they charged me for 4. Stating that since it’s by the house they had to do 4 hours, but why not 3? It’s also not hard to do half time, i charge by the hour for my work and never round it off. It makes zero sense.
To be honest I could have facilitated it all much quicker and not be over charge. You guys have ALOT of kinks to works out if you ever want me to use this service again!Show lessLuvdamusiq
If I could give less stars I would
This app is full of bugs. It constantly glitches and closes. Maintenance requests don’t get responded to (and my apartments team is excellent and will text me and get it done once I email them directly). I had tried to set up home cleaning and first the person set it up for weekly even though I selected twice a month. Then they “fixed” it and now person did not come at all- even after Alfred sent me an email in advance of the service. My home has been cleaned twice, it’s over priced but they did an amazing job. The app is the word I’ve used. I wish my apartment had never switched over.Show lesswidhbfubwv
Best app for Groceries
I absolutely love this App for groceries because
of these reasons:
1) you pay exactly what the items cost.
2) you order items from, and talk to a real person not a program.
3) you can include photos and details of the items you want to ensure you get the exact thing you want from the grocery store.
4) they deliver the groceries pretty early in the day around like 10-11 am.
5) the shoppers are smart and shop efficiently and in a cost effective way.
6) if you have any questions, a real person messages you and helps you out.
7) a super cute handwritten note from the shopper with every delivery 💗
I will continue to use this app even after the lockdown is lifted. Thank you Hello Alfred!! 😊Show lessDre123123
The worst customer service and app
This app is so basic that I think a junior coder in elementary school could build it. The service cancels your order with less than 24 hours notice and they use different people each week so the service is inconsistent. The Alfreds don’t look at the receipt after shopping so sometimes there are extra charges of groceries you didn’t even request or get. The app does not allow you to sort your grocery list or store previous orders or purchases. The app is very poorly designed. I only use the service because it is built in as an amenity to my very expensive rent.Show lessDucklamp
