Leave a Review Hello Alfred
Worthless in certain areas
Where I live they keep pushing it on us so I decided to check it out.. I guess I don’t understand the purpose.. the things I read said you can schedule house cleaning and random stuff like let the cable guy in etc which I thought was neat esp the cleanings but when I open the app the only options are grocery flowers and like to pick up prescriptions.. maybe it’s a service only for old people who don’t know how to use other services and just use it because there building tells them to since they don’t know how to any other way? Mabye what’s offered is different depending on the city and they just happen to not have anything here I don’t know but I don’t understand why I should use this instead of the other options that have a lot more ?Show lesseniggie
Can’t live without it
Since starting the service, I’ve become so accustomed to the convenience of having my trash removed, my bed made, my laundry taken care of, and my fridge stocked that I just don’t know how I’d live without it. My Alfred even makes valuable suggestions for additional help when seeing things out of place like my guitar unstrung for several weeks. Given how much we pay in rent in NYC, every apartment should come with a service like this. And my Alfred has really become a trusted friend. Highly recommend for any resident!Show lessEmpire-resident
This company is pure trash
The leasing office was pushing this. First time using it they couldn’t even schedule a simple car wash and then it took them forever to respond. Went through the effort to leave keys at concierge since I was going out of town. I didn’t see a charge for the scheduled day. Emailed Alfred and they had no clue, I’m sure they knew but just played dumb. Needless to say it’s been over a week without any communication that the schedule car wash never happened I guess they are still following up with their vendor
Then had the audacity to ask to get unsupervised entry to my apartment to get the key. Sure I let strangers walk nilly Willy in my apartment just so that things come up missing. The way they operate I wouldn’t trust them with anything unsupervised let alone schedule anything for you
Totally incompetent and useless. I asked them to delete my account and billing which was about 3 or 4 days and still no response.
You’ve been warned!Show lessDtATL
Very grateful to have Alfred
They take care of me in a way that’s hard to describe. I get my life back knowing I have someone taking care of all the things that need to get done in life. The app is slick and I have a home manager that visits each week with groceries and laundry packages RX. I basically give them my to do list and am using them for more and more. It’s a great replacement to shopping online. If you use this service you’ll see what I mean, I don’t know how I lived without it. This company is actually amazing.Show lessElizabethS98
Great service!
Alfred has been such a pleasant experience and is a valued part of my apartment living. This weekly tidy-up visit is just right for my lifestyle. CeCe is such a delightful “Alfred”, and I find myself looking forward to her hand written personal notes.
I also have Alfred provide my cleaning service on a monthly basis, and have used the dry cleaning and grocery services. Every one has exceeded my expectations.
Thank you for a great service!Show lessHipHopDJ09
Move in day was a success thanks to Hello Alfred
I moved in to a new apartment on Friday and “Hello Alfred”’s Mo was there to let in the cable and WiFi installer, let in the new TV set up team, let in the land line installer, and let in the handyman to re-assemble my desk once it was moved. Thanks to Mo everyone got in when they needed to and cable, WiFi, TV and desk were up and running by the end of the move. In addition, Mo provided some home organization assistance for the master bedroom, master closet, and master bathroom that enabled me to get a good night’s sleep after a very long move in day. Thanks again to Mo and Hello Alfred for making move in day a super success!!! I would not have had a smooth move in without Hello Alfred!!! I am sold on the outstanding value and service and have already issued some new requests for my first official service this coming Wednesday!Show lesswjl58
Get it together
If this company could get it together it would be a great service but....
1. They emailed me to give me a free gift of wine, flowers, or chocolate... then never delivered. When I inquired the answer was “so sorry, it was a glitch on our end...”-
2. Sent me a survey about 50 pages long for a $10 discount.... never applied the discount.
3. First time home cleaners came the floor wasn’t cleaned, and they left a vase I bought in Spain on the couch for the dog to knock over. Said they would give $10 off next service. Never did
3. Second time the home cleaners came the knocked a magnet to the floor that I purchased in Italy...
4. The third time the home cleaners and Alfred came they did a terrible job. The duvet cover was left in the place they instructed, but made the bed without it forcing me to take the bed apart and remake. Did not vacuum the rug and I ended up doing it on my time off from work when I paid near $100 to have it done. Also left a broken down box for me to take out... again the price of the home cleaning isn’t cheap. And naturally the Alfred had no problem taking the tip I left.
5. The Alfred came in today... no home cleaners.... but yet charged me a $100 home cleaning fee.... and it’s almost impossible to get in touch with anyone after 2pm on a Friday. I’m over it. This company is truly disappointing when it had so much potentialShow lesskatie0826
Totally worth it.
If you’re lucky to live in a building that has this service, you’re in for a treat. Groceries delivered and put away for a small percentage, the trash taken out, your dishes loaded and unloaded from the dishwasher, packages dropped off for mailing, your living space lightly tidied up - what is included is amazing...your Alfred does it all. If you need additional things, most likely they can be arranged. The app is easy to use and the team is very responsive. I’ve only used the service for a few months, but already I can’t imagine my life without it. The team truly takes care of the little things so you can relax and enjoy life.Show lessjmh7784
Working tirelessly to keep you happy
If your building has Alfred or you are able to subscribe to it (not sure if they do solo subscriptions anymore?) then I highly recommend it! For busy professionals it’s a true lifesaver to never have to worry about grocery shopping, mailing that package before the post office closes, finding a reliable housekeeper and getting them to actually show up and clean, etc. Loving the new services I’m seeing in the app lately including smaller spot cleaning and breakfast options. The Alfred service team also works fiercely to make sure everything goes smoothly. They read and respond to all feedback and any help messages you send through the app. Kudos to Jon for answering at all hours!Show lessbythebay10
Service Rocks, App is a bit rough
Hello Alfred is fantastic. Highly recommend.
App has some growing pains to work out still. Making lists is the worst part. The pre-selectable list is lacking, which would be fine if adding and editing “custom” items were easier. I consistently lose sight of my list entirely when the keyboard comes up, and the app responds slowly when you try to perform edits. Fortunately everything saves, so I’ve yet to lose a list.Show lessjared.nolen
Developer Response
Thank you for taking the time to share that thorough feedback, Jared. We agree this part of the app needs improvement. One of our product managers has reached out via email.
