If I could give it a zero I would but I can’t so I give it a 1
You log into the app: 1 password, then you have to log into the APARTMENT WEBSITE: password 2…..are you logged into the app and just logged into the apartment website? Yeah? Cool! Oh but you wanna pay your rent? Here, log in. Did you just log in to pay your rent after being logged in twice to use the app? Sorry but here, log in so you can look at your lease. You just logged in five separate times and want to look at reserving an amenity or check for a package? Awesome! Here we just need you to LOG IN.
Ha! Got you to login just to see a completely blank pageeee 🎶🎶Useless and Inconvenient
As a leaser of a grey star property, I was sent an email stating the online resident portal features would be moved to this app for convenience. This includes maintenance requests, community posts, and most importantly rent payment. All of this was moved over for ease of use and access but after using the app I can confirm it was a total waste. Rent payment redirects you to login from an in app web tab to pay. The same way you’d pay online. Not everything needs an app and this proves it.The Worst
Believe the reviews. I am so irritated with my complex for forcing us to use this platform; I’m seriously considering moving just because of this.
This app feels more like a marketing ploy or scam credit card service than somewhere that I can simply pay my rent. Every month, I run into some frustration.
- The interface is spam first, functionality second. The opposite of user-friendly.
- I do not care about my points, especially when they will do nothing for me for another 2 years.
- App wouldn’t allow me to add my bank account to avoid the processing fee until I did so via my browser.
Essentially, everything the app is actually meant for (paying rent, seeing pay history, comparing charges from month to month) is secondary. You have to fight to find/complete these things.
A marketing collab with the Beckham boy is not going to overcome these fundamental problems.