Avoid using this company
Avoid using this company if you care about your clothes and money. I sent 2 jackets for dry cleaning, on the day scheduled for delivery, there’s no contact (no message, no phone call) to inform me that my order was delivered, only on that evening I got a system auto message that my order was delivered, but I only received one jacket back when I open the bag! The app shows the order is complete and I can only submit ticket for the missing jacket(it’s a jacket worth $1770). I submitted the ticket and the ticket has not getting any update even until now(5 days past). I also called the number from their website and no one answered.
In the end I contacted the driver through the number they used when pick up and only knowing that because my jacket has some fur on the hood that is not detachable and to clean that they would need a fur expert and takes 1 week and $75 so they need permission to proceed - this is ridiculous because no one contact me to share this information and ask for permission! And they already charged me the cost for 2 jackets even knowing they didn’t clean one of them.
The customer service does not exist and I have to contact my credit card company to dispute the charge.
In the end I contacted the driver through the number they used when pick up and only knowing that because my jacket has some fur on the hood that is not detachable and to clean that they would need a fur expert and takes 1 week and $75 so they need permission to proceed - this is ridiculous because no one contact me to share this information and ask for permission! And they already charged me the cost for 2 jackets even knowing they didn’t clean one of them.
The customer service does not exist and I have to contact my credit card company to dispute the charge.
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Enjoyed the service of NimNim
I have been using NimNim for about one year, and I have a very positive experience. One of the best part is that you can choose from multiple pick-up / delivery windows throughout the day using the app. For my most recent experience, I confirmed the order around 5pm, and they picked up my clothes at the apartment at 6pm. They take good care of my shirts, and have a price even cheaper than the local cleaners. If you are new to Boston area and struggle to find a reliable laundry service, NimNim is a must-try!
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Great service and a great app.
Nim Nim takes all the hassle out of laundry and dry cleaning. Simple to use app and great service on the ground. Responsive to questions and very reliable.