Great Product horrible customer service
Response from developer
Sorry to hear about your experience with Canopy's Support Team. We do all we can to exceed our customers expectations, but we are all human after all. We appreciate that you see the value of our software (and hopefully the mobile apps). Like all companies, we are actively adding to our support staff, but it's a tough time for all companies to hire right now. No excuses though... we will do better.
Canopy Delivers
Response from developer
Amazing to hear! We will continue making improvements to make the app even better. Please feel free to submit feedback in the settings area of the app.
Unable to login
Response from developer
We're sorry that you experienced this. Please reach out to Customer Support and we will escalate this issue if it's still happening.
2 Months and more grateful
Primary reason migrating from previous client-portal was for better user-interface. So far, feedback from even the non-techy clients is very positive!
Response from developer
So glad you are finding Canopy to be valuable and that the mobile app helps you and your clients be more efficient. If you ever have any suggestions you might want to see in the app, please go to the settings area and submit them.
Evolving 🤩 Fantastic
✅User Friendly App
✅Alerts are Awesome
✅Makes Canopy Tax desktop complete
Response from developer
Love to hear that! We love to make you more efficient in your practice! If you ever have any suggestions you might want to see in the app, please go to the settings area and submit them.
Excellent great job!
I’ve been with canopy now for two years and incrementally, as a customer, I have seen recommendations made and actions taken and capabilities deployed month after month - year after year. I have now since eliminated almost ALL administrative positions in my company.
I am more efficient more productive and more profitable because canopy exists.
I’ve been pleased to be a client on the product development input team at several key junctures.
I thus recommend this company and it’s apps are worth every single dollar you would pay them.
Response from developer
Thanks for being a loyal Canopy customer and we're glad that the app is worth every penny. We love our customers! If you ever have any suggestions you might want to see in the app, please go to the settings area and submit them.
Game changer
Response from developer
Love that this has helped you run your firm more efficiently. If you ever have any suggestions you might want to see in the app, please go to the settings area and submit them.
Fast reliable & convenient
Response from developer
That's why we have the app! So glad you're finding it invaluable in your day-to-day work. If you ever have any suggestions you might want to see in the app, please go to the settings area and submit them.
Love it!
Response from developer
We heart the app too! If you ever have any suggestions you might want to see in the app, please go to the settings area and submit them.
Can’t use the phone app!!
It was just in an infinite loop. Sends mail to verify ID. OK... then, I verify - I’m thanked and then ... nothing. I try again - sanr thing. I tried 4 or 5 times and gave up.
Response from developer
We're sorry you were having this issue. We have fixed a few things with login that may have caused this issue for a small number of customers. We'd sure love for you to give it another try!
