Esri Support

Esri Support

AI enabled support for ArcGIS

Details about Esri Support

  • Released
  • Updated
  • iOS Version
  • Age Rating
  • Size
  • Devices
  • Languages

Features

Developer of Esri Support

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Version History of Esri Support

7.21

September 27, 2024

Resolved an issue preventing videos from playing on iOS devices.

7.20

September 23, 2024

Minor UI enhancements.

7.19

September 10, 2024

• Users can log in via SSO or organization URL. • Made several UI changes including dark mode. • Improved AI chatbot performance with faster response time. • Minor enhancements.

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7.18

September 1, 2024

Fixed minor issues.

7.17

August 13, 2024

Fixed minor issues.

7.16

July 12, 2024

• Made minor enhancements.

7.15

July 10, 2024

• Subscribe to bugs without being required to connect with an organization. • Read ArcGIS Blog posts and get notified when new blogs are available. • Minor bug fixes.

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7.14

July 9, 2024

• Subscribe to bugs without being required to connect with an organization. • Read ArcGIS Blog posts and get notified when new blogs are available. • Minor bug fixes.

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7.13

June 21, 2024

Chat with live technical support analysts now.

7.12

June 12, 2024

Processing messages in the AI chatbot to provide real-time status updates for user queries. Minor bug fixes.

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Price History of Esri Support

Description of Esri Support

Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone. With the Esri Support app you can: 1. Find answers to your questions and solutions to technical issues using our generative AI chatbot. 2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more. 3. Explore video tutorials for Esri technologies. 4. Contact Esri Support by phone, chat, or case submission form. 5. Request a call back to get help on your schedule. 6. Manage your support cases, bugs, and enhancements. 7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted. 8. Subscribe to bugs and receive notifications whenever new information becomes available.
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Esri Support: FAQ

Is Esri Support optimized for iPad devices?

Yes, Esri Support is optimized for iPad devices.

Who is the creator of the Esri Support app?

Esri Support was released by ESRI.

What is the minimum iOS version required to use Esri Support?

The minimum supported iOS version for the Esri Support app is iOS 13.0.

What is the overall rating of the app?

Users have overwhelmingly positive things to say about Esri Support, as evidenced by its stellar rating of 4.5 out of 5.

What genre of app is Esri Support?

The App Category Of The Esri Support App Is Productivity.

What is the newest version of Esri Support?

The latest version of the Esri Support app is 7.21.

When was the latest Esri Support update?

The latest update for Esri Support was released on October 2, 2024.

When was the Esri Support app released?

The app was initially released on February 6, 2023.

What content advisory rating is assigned to the Esri Support app?

Designed for children, contains no adult material.

What languages is Esri Support available in?

Currently, the Esri Support app supports the following languages: American English.

Is Esri Support part of the Apple Arcade lineup of games?

Sorry, Esri Support is not part of Apple Arcade.

Is Esri Support eligible for in-app purchases?

No, Esri Support is not eligible for in-app purchases.

Does Esri Support offer compatibility with Apple Vision Pro?

No, Esri Support does not offer compatibility with Apple Vision Pro.

Can I expect ads while using Esri Support?

No, you can not expect ads while using Esri Support.

Video & Screenshots of Esri Support

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Reviews of Esri Support

Leave a Review Esri Support
  • No Organizational Account Support

    Looks very helpful but for 100,000’s of people like me, it’s useless because we can’t login with our org account.

    Developer Response

    Thank you for reaching out. The latest version of the app 7.19 should enable you to login with your ArcGIS Online login tied to your organization. Please ensure you are on the latest version of the app. If you still have difficulty getting setup, reach out to us at support_feedback@esri.com with your contact information and we will be happy to help you.
  • Allow anyone to track bugs

    Great app but I would like the ability to track bugs without needing to be connected to an organization. I don’t understand why I need to be connected to an organization to track bugs.

    Developer Response

    Thank you for your feedback. We are happy to hear you are enjoying the app. We agree with your comments and in our next release, we will implement the ability to subscribe to bugs without requiring users to be connected to an organization. UPDATE (July 18, 2024): We have released a new version of the app that allows users to subscribe to bugs without requiring users to be connected to an organization.
  • Great app, but missing some key functionality

    The app is great and the AI chat bot is really cool. But the app is missing some key functionality. There is no search function for the technical articles, which is a hindrance for searching for related information. Also, there’s no SAML login option for organizational accounts.

    Developer Response

    Thank you for your feedback. We’re glad to hear you’re enjoying the app. We replaced the search functionality with the AI chatbot; the chatbot finds answers more effectively and is trained on all the latest technical content generated from Esri. We’re also working on the SAML issue and hope to have a solution soon.