Broken PRODUCT
The fine folks at Elgato fail to mention their lights don’t work on the most common of wireless networks. So now I have a worthless light I literally cannot use because I’m o la a 5.0Ghz network and it only works on 2.4. Absolutely unacceptable!
Easy to Use but No HomeKit or Automation
This app has great cohesive design language and is a snap to use as soon as the devices connect but that’s the thing, Elgato Lights need this app to work with all their features unless there’s a remote or in the case of the mini on-device controls. But out of the box this app is required. For that reason I wish Elgato lights worked with HomeKit & the Home app for easier use and automation. This app doesn’t utilize automation which would make it perfect for me if the temperature of the lights could change with the time of day or if I could simply tell Siri to turn them on. I’m not sure if all that is a hardware level issue but the app works well to change the lights and turn them off and on.
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Even worse after latest update
Lights have never worked well. Control Center can’t find them half the time and they made them impossible to turn on manually (who does that?) The latest firmware update was supposed to improve things and instead they got way worse, going from working half the time to maybe 1/10 the time. I’m done with elgato. I recommend steering clear and buying lights that can be physically turned on without relying on a buggy app.
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Response from developer
We sincerely apologize for your frustrating experience with both the Control Center app connectivity and the firmware update. This level of unreliability is not acceptable, and we understand your concerns about the manual control limitations. While these issues can be resolved, we appreciate your detailed feedback. If you're willing to give us another chance to make this right, our support team at help.elgato.com can work with you to address these specific problems and restore reliable functionality to your lights.
Works well when connects
I really like the light. My only gripe is that one out of my two consistently has trouble connecting to the WiFi so that it doesn’t turn on when the other one does (either from the app on my iPad or from my stream deck). So I have to sometimes turn it off and then back on manually. Other than that, the light is great - great aesthetic, lots of options (temperature, intensity) and goes well with the rest of my Elgato products (streamdeck, Facecam).
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Won’t recognise my lights
The app was working nicely but then suddenly stopped recognising my key light airs. Tried turning them off & on, resetting the router, restarting my iPhone, etc. Launched the PC app and same thing - not recognised - but on the PC app you have the option of entering the IP address, which solved the problem. No such feature on the iPhone app, so it’s still broken
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Mobile app works moderately well, desktop app is poor.
I have had the key light air for about 3 weeks now and have had to reconnect the light twice to the mobile app and 4 times to the desktop app (I’ve only used the light 4 times). The usability on computer without a stream deck is borderline unusable.
Inconsistent
Before upgrading my networking equipment (unifi) the app would lose my key light air about 10% of the time. After upgrading to new access points (still unifi) no matter what I do (single AP with 2.4Ghz only ssid and no auto settings) control center cannot find the keylight. The keylight will connect to WiFi totally fine, it’s just control center that can’t find it.
Be nice if we could enter an IP address manually.
Be nice if we could enter an IP address manually.
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Response from developer
We understand your frustration with the connection issues you're experiencing. While we aim to provide seamless connectivity across different network setups, we'd like to help resolve these specific discovery problems you're encountering. Please reach out to our support team at help.elgato.com so we can assist you in getting your device working reliably again.
Another fine Elgato product!
I purchased the Elgato Key Light and used this app to control it with. Absolutely easy to use that even a caveman can figure it out! Simple on/off as well as ability to vary brightness and the cool/warm light. Will be purchasing for family for Christmas!
Continually loses on of my Keylight Airs
One my of Keylight Airs disappears from the ap at least once a week. Quite annoying
Hardly ever works
Turning the light on via wifi hardly ever works. I normally have to reset it several times. Would not recommend the stream lights.
