Crashes
Since the most recent update the application will not even open. I only use this application because of health tracking for benefits at work. I would not use it otherwise and now it doesn’t work at all.
Response from developer
This has been resolved with the latest app update. If you're still experiencing issues, will you let us know?
Doesn’t Sync
The app doesn’t sync with Apple Health unless you disconnect and reconnect manually. All permissions are activated, but it will not automatically sync data. Frustrating.
Response from developer
We'd love to help troubleshoot this issue! Feel free to reach out to us under Menu > Settings > Contact Us.
Steps Aren’t Updating
My steps stopped automatically updating for some reason. All permissions are enabled and everything but still, nothing.
Response from developer
Thanks for letting us know. Can you reach out to us using the Contact Us link in the app (under Options)? We'd love to try and troubleshoot.
Meh
I mean, the app is kind of bare minimum adequate, as far as that goes. It’s really slow to pull steps from the native Apple health app when I open the Activetrak app. It has a pretty weird assortment of things to choose from when converting from an activity to steps, with some obvious gaps (for example - why does it have both gardening and yard work but no house work? Why do some activities have light/mod/vigorous intensity choices, and some have only two options or a single entry? Why is stationary cycling its own entry, separate from the other cycling choices?) Also, if I delete an activity I’ve entered for a day, and try to enter a new activity without hitting “save” on that day beforehand, the app freezes and I have to force quit to get it to respond. Happens absolutely every time. Devs, can you please fix this?
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Response from developer
Thanks for reaching out and sharing your feedback. Our activity list is evaluated every year, but I'll be sure to pass your feedback over. As far the issue you're experiencing, can you try deleting and reinstalling the app? If that doesn't work, go ahead and submit this issue using the Contact Us link (under Menu > Options). Thank you!
