Unable to Login
* Update
All I got was an email stating they reset my password and unconnected my Facebook connection 3 weeks after I reached out. It says my login is successful but it still won’t let me into my account. This has been the worst experience ever and I really need to talk to my coach. Not sure when I’ll get a response since the first response took so long.
I have been trying to get back into my account since I got a new phone and I can’t access it at all. I keep getting told that my “email is already associated with an account, please try signing in with a social account, or use another email.” I try using social and it says that I already have an account and to sign in. It takes me back to the main screen to login. Only option for help is sending an email and it can take 5 days for a response. I use this app through my employer and plan on letting them know this horrible experience. Nothing is worse than knowing you can’t even reach out to your coach and let them know your frustration. I am going to miss my next session because I got a new phone and it doesn’t allow you to login at all.IrishJacketGirl
Developer Response
Sorry for the trouble with accessing your account. Our support team is happy to look into this for you. Please send us a message at caresupport@headspace.com.Great Coaching. Infuriating Lack of Rotation Support.
First off, love my coach. Working with her has been great. If you’re looking for help and messaging sounds like a good option, get the help you need and ignore my review.
But, it’s an App Store. Let’s talk about this App. Y’all this is a digital experience wherein you type long-form content back and forth rapidly within an hour time limit. You absolutely need a keyboard for this experience to be effective. There is no rotation support on the iPad app. This means that if you put your iPad on any folio case that Apple and 3rd Party manufacturers have made for the last decade, you’ll have a terrible experience, because all of them prop the iPad up in Landscape Orientation, and this app is stubbornly locked to Portrait Orientation. There are literally zero keyboard cases that allow this app to work for iPad because all of them set the iPad up in Landscape Orientation. What you have to do right now to use a keyboard with this app is get an old standalone Bluetooth keyboard and prop your iPad up on something in Portrait Orientation. Every time my iPad slips down my water bottle, I curse the Product Manager that omitted rotation from the MVP. Please for the love of all that is holy, either support rotation, or nix the iPad app completely.Plato The Wise
Developer Response
Thank you for sharing this feedback. We're sorry to hear that your experience was not as good as it could have been. Feedback from our users is very important to us, and we'll be sure to pass this along to the appropriate team for review.Crazy train
Ginger could not determine my eligibility then said it had an engineering problem then said I could get some coaching then kept asking formoney then they said I didn’t need to pay just contact the coach but the coach said I have an insurance issue .. which I don’t. While denying me service they contact the insurance company and get money for intake but took me into nothing and say I don’t have insurance they can’t help me. Then they abruptly decided I do. Finally I got the coach. The person is rarely online. Says off line during the office hours. Then I make contact. She says I need to have coaching goals. I don’t know what this means so she says if you don’t have the goals I can’t help you. Then she’s go s again offline. I ask another coach and I cannot find out. The second coach says I’m playing games i need an appt he says I say how can I get the appt? This is not answered. In his profile he touts himself as empathetic while texting messages that are aggressive and unkind. He booted me off platform and now I have no coaching but then again he has saved me since for 9 weeks there was no coaching not anything that would barely resemble it. Each contact was used to reject me and hurt me. This company seems to be geared to using patient names to get money from insurance contract while trashing the patient/customer whose name is used ti get the company money.Yogal72347
Developer Response
Thank you for providing this feedback. For privacy purposes, we're not able to assist with your specific account here. If you would like to discuss your account details with our support team, please send us a message and we'll be happy to assist.
Headspace Care (Ginger)
Ginger is now Headspace Care
- Versions+1
- Price History
- Description
- FAQ
Version History of Headspace Care (Ginger)
6.11.0
September 24, 2024
We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care. The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most. Members like you inspire us to find new ways to improve the Headspace Care experience. If you have any questions or feedback, send us a note at caresupport@headspace.com.
More6.10.0
September 20, 2024
We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care. The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most. Members like you inspire us to find new ways to improve the Headspace Care experience. If you have any questions or feedback, send us a note at caresupport@headspace.com.
More6.8.0
September 4, 2024
We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care. The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most. Members like you inspire us to find new ways to improve the Headspace Care experience. If you have any questions or feedback, send us a note at caresupport@headspace.com.
More6.7.0
August 27, 2024
We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care. The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most. Members like you inspire us to find new ways to improve the Headspace Care experience. If you have any questions or feedback, send us a note at caresupport@headspace.com.
More6.6.0
August 21, 2024
We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care. The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most. Members like you inspire us to find new ways to improve the Headspace Care experience. If you have any questions or feedback, send us a note at caresupport@headspace.com.
More6.5.0
August 8, 2024
We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care. The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most. Members like you inspire us to find new ways to improve the Headspace Care experience. If you have any questions or feedback, send us a note at caresupport@headspace.com.
More6.4.0
August 5, 2024
We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care. The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most. Members like you inspire us to find new ways to improve the Headspace Care experience. If you have any questions or feedback, send us a note at caresupport@headspace.com.
More6.3.0
July 26, 2024
We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care. The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most. Members like you inspire us to find new ways to improve the Headspace Care experience. If you have any questions or feedback, send us a note at caresupport@headspace.com.
More6.2.10
July 11, 2024
We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care. The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most. Members like you inspire us to find new ways to improve the Headspace Care experience. If you have any questions or feedback, send us a note at caresupport@headspace.com.
More6.2.9
July 3, 2024
We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care. The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most. Members like you inspire us to find new ways to improve the Headspace Care experience. If you have any questions or feedback, send us a note at caresupport@headspace.com.
MorePrice History of Headspace Care (Ginger)
Description of Headspace Care (Ginger)
Ginger is now Headspace Care
Headspace Care offers confidential mental health support with live, text-based coaching, video-based therapy and psychiatry, and a library of skill-building resources — all from the privacy of your smartphone.
Our coaching model
Coaches provide support through real-time, text-based conversations in the app, so you can easily and privately chat with a coach anytime, anywhere. Coaches are available 24/7 for immediate in-the-moment care and via regularly scheduled sessions. We know texting isn’t easy for everyone, which is why we also offer a speech-to-text option. Coaches also help you get the right level of care and can connect you to a Headspace Care therapist or psychiatrist if you need extra support.
About our mental health coaches
Headspace Care coaches are trained professionals with an advanced degree and/or coaching certification. Headspace Care coaches have at least two years of professional work experience and undergo an additional 100+ hours of specialized training every year. Coaches are full-time employees of Headspace Care, and yes — they’re real people.
Therapy and psychiatry
When more support is needed, video-based sessions with a licensed therapist and/or psychiatrist are available, with evening and weekend hours. If you feel therapy and psychiatry may be helpful, please reach out to a coach.
Guided resources
Our in-app library of skill-building resources includes activities, podcasts, videos, articles, and more. New recommendations are suggested based on your needs and can help you with a range of topics, such as anxiety, stress, relationships, and career challenges.
Available in English, Spanish, and French
Headspace Care is available in English, Spanish, and French. Note that services offered may vary by language and region.
Confidential and secure
Conversations between you and your care team are confidential. Headspace Care is HIPAA and EU GDPR compliant and HITRUST CSF certified.
What does it cost?
Select employers and organizations offer Headspace Care, including unlimited mental health coaching, at no cost to their employees, members, and their dependents. Depending on your employer or organization’s plan, you may have a limited number of therapy and psychiatry sessions covered, after which you would be responsible for the cost of the session not covered by your insurance. Depending on your health plan, the cost for accessing coaching, therapy and psychiatry services through Headspace Care may vary depending on your specific benefit plan. Please contact your benefits administrator for more information.
Get started
If you have access through your employer, download the app and tap “My Organization,” and follow the steps. If you have access through your health plan, you may have received an email from Headspace Care with a unique code. Simply download the app, tap “Enter an Access Code,” then enter the code from the Headspace Care email and follow the steps.
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Headspace Care (Ginger): FAQ
Does Headspace Care (Ginger) work on iPad devices?
Yes, Headspace Care (Ginger) is compatible with iPad devices.
Who developed the Headspace Care (Ginger) app?
Ginger.io, Inc. is the developer of the Headspace Care (Ginger) app.
What is the minimum iOS version required to use Headspace Care (Ginger)?
Headspace Care (Ginger) minimum iOS requirement is iOS 15.0.
What is the overall rating of the app?
The overall user rating of Headspace Care (Ginger) is 4.0.
What’s the app category of Headspace Care (Ginger)?
The Main Genre Of The Headspace Care (ginger) App Is Health & Fitness.
What is the recent version of Headspace Care (Ginger)?
6.11.0 is the newly released version of the Headspace Care (Ginger) app.
What date was the latest Headspace Care (Ginger) update released?
Headspace Care (Ginger) rolled out its latest update on September 28, 2024.
What is the exact date the Headspace Care (Ginger) app came out?
Headspace Care (Ginger) originally came out on February 5, 2023.
What is the age rating for Headspace Care (Ginger)?
May contain some strong language or suggestive themes, suitable for ages 12 and up.
What are the languages supported by Headspace Care (Ginger)?
Headspace Care (Ginger) is available in English.
Does Apple Arcade offer Headspace Care (Ginger) as part of its collection?
No, Headspace Care (Ginger) is not featured on Apple Arcade.
Can I make in-app purchases within Headspace Care (Ginger)?
No, Headspace Care (Ginger) does not include options for in-app purchases.
Can I use Headspace Care (Ginger) with Apple Vision Pro?
No, you cannot use Headspace Care (Ginger) with Apple Vision Pro.
Does Headspace Care (Ginger) use ad-based monetization?
No, Headspace Care (Ginger) does not use ad-based monetization.
Screenshots of Headspace Care (Ginger)
