Unable to reschedule an appointment
I am unable to retrieve an appointment nor am I able to reschedule an appointment.
WORST MEDICAL APP EVERY
The amount of times I’ve been logged out, kicked out not given access to my own account. Had my parents kicked out and logged out had trouble due to Aries had trouble due to new sections in the app. Many doctors appointments were canceled. Many doctors appointments were never scheduled problems with my health escalated due to this app not being compliant with individuals and patience using the app if one person needs to schedule a doctors appointment there is at least two or three things that goes wrong within the app and within scheduling and not regarding the appointment itself the miscommunication the options does not cover a lot of health or let you describe what’s wrong. there’s not much AT ALL! With navigating the app, there’s always something and it seems as if it’s being more the doctors want you to wait months or weeks because of the app takes so much time to get back to us about appointments messaging and navigating the app, GO BACK TO HAVING THE OLD WAY OF A DOCTORS even nurses and doctors talked to me about the app and problems kiser had within its self and communications PLEASE DO BETTER FOR THE NEE GENERATION OF PEOPLE WHO NEED HELP
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Response from developer
Thank you for sharing your feedback. Please email us at KP-Member-Services@kp.org so we may follow up.
Good up with some issues
Overall I love the app but if you change any piece of your personal information it doesn’t update it everywhere. Specifically on your child’s page. You would need and change it individually everywhere.