Never been able to login
I’ve literally never been able to login on this app. I also can’t login on a browser and nobody can tell me why. Why am I paying bills on the phone to get coverage I can’t use because I can’t access my account? I’ve spent over a year (and thousands on coverage) trying to just simply use my insurance and nobody can give me answers besides create a new account. Which I’ve already had to do, mind you they made me wait til open enrollment because they wanted me to backpay for the coverage they wouldn’t let me use? They couldn’t figure it out then and I went through all of their hoops just to have the same issues all over again.Ok for basics
If you just need to pull up your medical card quickly, it works. But there’s a lot of functions that are useless- Teledoc mental health access is restricted to only the primary account holder. Forget trying to search for doctors on the app - the portal is clunky and the information is incomplete so you have to google/hunt for the info you need to even contact the provider- and since 90% of the listed providers are actually out of network or not accepting new patients, you’ll need to hunt through hundreds - good luck, the app times out for inactivity while you’re using it.
I wouldn’t use it if i had better options.Great except Autopay doesn’t work
I have been a subscriber for a few years. I always set up autopay. It works for a couple months until it stops working. Inexplicably the autopay shuts off and my card isn’t charged when I asked it to be charged. A couple months ago I almost lost coverage because of this. Today I was informed via email that I missed my payment yesterday, it is now past due, and I should setup an autopay to not have this situation again. 🙄 I have made my payment and setup autopay again. I’m sure it will work fine for my next payment on Aug 31, but at least by November I will need to do this again as my autopay will again by inexplicably cancelled (and my payment card will disappear even after I have asked it to save my method of payment).