Never been able to login
I’ve literally never been able to login on this app. I also can’t login on a browser and nobody can tell me why. Why am I paying bills on the phone to get coverage I can’t use because I can’t access my account? I’ve spent over a year (and thousands on coverage) trying to just simply use my insurance and nobody can give me answers besides create a new account. Which I’ve already had to do, mind you they made me wait til open enrollment because they wanted me to backpay for the coverage they wouldn’t let me use? They couldn’t figure it out then and I went through all of their hoops just to have the same issues all over again.
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Ok for basics
If you just need to pull up your medical card quickly, it works. But there’s a lot of functions that are useless- Teledoc mental health access is restricted to only the primary account holder. Forget trying to search for doctors on the app - the portal is clunky and the information is incomplete so you have to google/hunt for the info you need to even contact the provider- and since 90% of the listed providers are actually out of network or not accepting new patients, you’ll need to hunt through hundreds - good luck, the app times out for inactivity while you’re using it.
I wouldn’t use it if i had better options.
I wouldn’t use it if i had better options.
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Great except Autopay doesn’t work
I have been a subscriber for a few years. I always set up autopay. It works for a couple months until it stops working. Inexplicably the autopay shuts off and my card isn’t charged when I asked it to be charged. A couple months ago I almost lost coverage because of this. Today I was informed via email that I missed my payment yesterday, it is now past due, and I should setup an autopay to not have this situation again. 🙄 I have made my payment and setup autopay again. I’m sure it will work fine for my next payment on Aug 31, but at least by November I will need to do this again as my autopay will again by inexplicably cancelled (and my payment card will disappear even after I have asked it to save my method of payment).
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Intuitive app, broken claims submission process
App is easy to use with a clean UI (kudos to the designers). HOWEVER, the claims submission process is awful! It doesn’t list the claim that I submitted on the app 2 weeks ago. I called Blue Shield today to see if they received the claim, and they are not seeing it in their system. They told me it might take another few weeks. I can’t comprehend why the app doesn’t have the ability to list claims submitted IN THE APP! Or send a confirmation email. So now I have no idea if they receive the claims, wasted 20+ minutes with customer service, and have zero trust with this app. Always interesting how companies make it easy to pay them but hard to get reimbursed… I thought Blue Shield was different.
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Does not "remember"
The app has a "remember me" switch but the app will absolutely not remember me, and requires a new login every single time I open the app.
Also, the medical cards do not have all the information they need to have to be useful. For example, LensCrafters wanted my account number, but that is not on the electronic card. All kinds of other stuff is, including the number we had to call to get my member number. It took at least a half-hour to figure that all out.
Also, the medical cards do not have all the information they need to have to be useful. For example, LensCrafters wanted my account number, but that is not on the electronic card. All kinds of other stuff is, including the number we had to call to get my member number. It took at least a half-hour to figure that all out.
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Defaults to Inactive acct
v9.0.0 As another user(s) reported a while ago, one has to wonder why after logging in, the app now defaults to an INactive (i.e., closed) account. Blue Shield made me create a separate account with different user name and password for a MediGap account. Then they combined accounts for “convenience” of one set of login in info. But defaulting to a closed (inactive) account is NOT convenient. Does anybody think through the reality of “light bulb” ideas? Might consider some other company at the next open enrollment.
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Not possible to create a new account from app
Restarted app and the phone but the app is flawed. We just started with Blue California this year (switched from another carrier). So I have spent 30 minutes to no avail trying to create my account. One cannot crest an account using their SSN because an email account is not on file. They are instructed to use r the ID# from the card. So I pulled out my new card and enter my member ID and DOB, and it finds me. Perfect, correct? It states “We found a member who matches the information you entered. Please confirm it’s you.” And yes it has my name below. But there is no option to select my name or continue. You just end up on a dead screen where the only buttons are on the top (the done button and refresh button). But no option to select your name and continue. The refresh button starts over by clearing out your information, and the done button simply closes out the screen and takes you back to the start page.
Then one thinks that going to the website is better but it’s not. The same screens are visible from the website with no way to continue. So the app simply shows the web page with no way to sign up for an online account. Please fix it.
Then one thinks that going to the website is better but it’s not. The same screens are visible from the website with no way to continue. So the app simply shows the web page with no way to sign up for an online account. Please fix it.
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Old version was better
What a mess! Oversimplified and less features. No information on 2023 plans. Also, the default payment isn’t accurate. Maybe this is better for some people, but I need the laptop version. I’m not even sure I want Blue Shield anymore after I was told by one of their CSR’s that WHILE I AM IN THE ER, I NEED TO ASK THE ER DOC IF HE IS IN NETWORK!!!! WHAT?!?!?
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Using the app
Went on and I use the app and it was very helpful. The phone number listed to call just completed everything I needed done and I appreciated it very much
Tela Doc
The tela doc service is great, spoke with the doctor fast and addressed the problem quickly. The doctor prescribed me the needed medicine and saved me from having to go to an urgent care office.
