Blue Shield of California User Reviews

Blue Shield of California

Blue Shield California

Health & Fitness

Medical

Reviews Summary

Positive highlights

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This app hasIntuitive app with clean UI

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This app hasProvides quick access to medical card

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This app hasHelpful for basic tasks like viewing coverage and claims

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This app hasTeladoc service is convenient and effective

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This app hasEasy to use and informative

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This app hasConcierge service is commendable

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This app hasAllows changing primary care physician easily

Negative highlights

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This app hasFrequent crashes and login issues

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This app hasClunky and incomplete doctor search functionality

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This app hasAutopay feature is unreliable and often stops working

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This app hasInability to create a new account from the app

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This app hasDefaults to inactive account after login

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This app hasOutdated and inaccurate information on the app

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This app hasTeladoc integration is buggy and unreliable

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This app hasLacks basic features like adding card to Apple Wallet

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This app hasPayment and billing information is hard to find

Top reviews

Leave a Review Blue Shield of California

Facial Recognition
There is a serious problem with this app. For those of us with facial recognition turned on for login, it’s almost impossible to log out of the application as it immediately logs back in if my face is nearby.

Every other app I have that uses facial recognition allows me to log out and then I have to choose to login again to use it again.

Pretty dumb if you ask me.
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JXWINKS
6 years ago
Best health app
I’ve had 4 different providers in California. This is the best app by far and so far they’ve blown away the competition in every way. If you download the app you won’t be disappointed.
bigdawg90
6 years ago
Does the job, and developers fixed crash issue within a week
Works well to get to most info. One quibble for the one missing star - login & touch ID are still a little flaky, and sometimes have to login and enable Touch ID all over again. It seems to be somewhat related to the app's state when last exited. Killing off the app between launches seems to prevent it. Also it pops up a "Your session has expired" error with a confirm dialog, instead of just prompting for fresh fingerprint as other apps do.

Previously...
Not sure what happened, but after latest update (4.1) or crashes after login on loading screen. IPhone 6s using touch id login.
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Otusworks
7 years ago
Developer Response
We appreciate the feedback and are sorry for the inconvenience. We’ve released a new update in the iOS store that has fixed the issue and recommend you update the app now.
Doesn't crash for me.
First time user and was hesitant to download due to all the negative reviews but no crashing for me and it's been really informative and useful. Bill pay would be kind of cool but I use my bank's bill pay anyhow.
ba-ba-blacksheep
7 years ago