Disappointing
Slow loading then locks you into a screen you can’t back out of when it doesn’t load. Can’t find info on mailin prescriptions. Am in New York but defaults to CA providers without directing me to out of CA list. Asks for zip then searches in CA returning ‘0’ internists within a 100 mile radius. When we were transferred to this new account I received cards only for myself and none for the rest of the insured family members and had to call and order them. Same for rest of our company it appears. Not feeling confident with BSCA.
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Worst App with Terrible Customer Service
I cannot log in each time without having to call to reset my password because the password reset does not work and the “new” password never works more than once. Then I have to sit through customer service trying it and realizing it won’t work for them before they reset my profile. There’s a glitch, and they can’t fix it. If I do get in, it’s a messy app - especially the find a doctor. Too heavy handed and sluggish in the search.
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Very Good app, lots of info at a glance
Overall the app is quite good at getting your benefits and cost share info quickly as well as search for doctors or facilities.
What is missing for me is the ability to add your member card to the Apple Wallet and the ability to add all my physicians to “my care team” . Currently there is no add button to create my whole team. Only my primary care physicians name appears there and certainly one doctor does not make up a team of caretakers. It would be great to be able to have all the doctors I see (specialists included) in one place.
What is missing for me is the ability to add your member card to the Apple Wallet and the ability to add all my physicians to “my care team” . Currently there is no add button to create my whole team. Only my primary care physicians name appears there and certainly one doctor does not make up a team of caretakers. It would be great to be able to have all the doctors I see (specialists included) in one place.
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NEVER been able to log in!!
I’d love to tell you how this app works...except that I’ve never been able to log in to the app and I’ve had this health insurance for a year. I have called numerous times to get them to reset my password (along with just asking them whatever info i was looking for on the app, of course). They give me a temporary password, which I enter, then it asks me to change it, which I do, then it won’t take the new password....EVER.
Might as well just install this thing.
Might as well just install this thing.
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Excellent app
So clean, super user friendly. Has everything I need to go to the doctor or get information or view my claims information. This is the standard that all the other health plans should follow!!
Useless
None of the information in this app is up to date. I had to switch my primary care physician 3 times because the information on the app was incorrect. I also used the app to find the closest urgent care facility when my wife was feeling ill. Only to get there and be told they only deal with workers comp claims. This app is completely useless. Don’t trust any of the information and call to verify before making any changes or driving to a location that is supposed to accept you as a patient.
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Way easier than the desktop website
Use this to get everything done instead. Fantastic job UI/UX Team. I found all the immediate help I needed easily and change from one shoddy doc to a better one
Clean and simple to use
I can hardly remember what the layout was before because this new version is user friendly and easy to navigate.
Also fast
Also fast
Nice app!!! Missing apple wallet add-in...
The app is easy to use!!! Looks great and never crashes. Only problem is you can’t add your medical card to Apple Wallet. I’ve used BCBS of IL in the past and you had the ability to add the card to your wallet. Would be really nice if this app had it.
Works fine, but lacks basic feature
The app is intuitive and allows you to view your cards, but it lacks the ability to rotate your phone horizontally to view the ID card in full widescreen. This should be adjusted so the doctor’s office can easily scan from the phone.
