First time user
This is the first time to use the app, and found out that it is a well layouts. All the information which you might want to look for is there, especially the 24/7 nurse line and telescope. These features are helpful to patients who are seeking help with medical condition or concerns. Needless to say, this is a time saving and money saving app that one should have.
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App does not stay open after logging in
After app logs in, it doesn’t stay on, it closes
There is no reasonable way to report the problem with the app. I already send 3 emails to there support and the first one was over a week ago, no answer or any attempt to fix the problem.
There is no reasonable way to report the problem with the app. I already send 3 emails to there support and the first one was over a week ago, no answer or any attempt to fix the problem.
It’s been 2 weeks!
Bugs! Since the COVID19 update 2 weeks ago, you know the PANDEMIC thing that’s happening right now and lockdown in effect.. so a working health insurance app might be very helpful at this hardest time of our lifetime probably. So...
About the bug:
1. App (in less than a second) hides in the background as soon as successfully logged in, and
2. then re-login is required...the moment logged in for 2nd time, then the whole 1 & 2 cycle repeats.
About the bug:
1. App (in less than a second) hides in the background as soon as successfully logged in, and
2. then re-login is required...the moment logged in for 2nd time, then the whole 1 & 2 cycle repeats.
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Dr visit done right
I I used this app and this has been a pretty could way to get checked out . I highly recommend
Crashes on opening
I’d presumed the app a smart alternative to my physical card until it recently started crashing every time I open it. Resulted in my having to reschedule an appointment I needed to keep as unable to prove eligibility. I don’t need this app to do any more than show a copy of my card without crashing please.
I’m also unsure why the developers would stop the app loading with access to the ID card with no internet connection. It seems that this functionality could be preserved offline.
I’m also unsure why the developers would stop the app loading with access to the ID card with no internet connection. It seems that this functionality could be preserved offline.
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App crashing constantly
Ever since I have been with blue shield I have used the mobile app. It’s so convenient and has many useful features. Unfortunately, a couple days ago when I needed to use the app, it crashed after I signed into the app. I figured it was a bug and would work if I tried again. That didn’t happen as it-still would crash at the same point of loggin in after multiple times of closing, reopening, and deleting and re downloading the app again. If someone could fix this problem I will give my review a 5 star.
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Messages and specialists disappeared
This app used to be better and then after an update in the fall things were no longer there. I had specialists that I had seen and were listed as part my care team and they are no longer there. Along with that all the messages I had from the specialists and my PCM are gone and there is no way to send a message to them. I emailed customer service twice about this with no resolution. I explained both times what the problem was and sent pictures. I didn't even get a response the second time.
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Crashes every time
I updated the app this morning and now it opens and then immediately shuts down every time. I have tried restarting my phone several times, and I have tried logging in using my password instead of touch ID. Still shuts down every time. Please fix this Blue Shield of CA!!!
Couldn’t get any better
Your tech people who put this together, I’m sure with many others, has done an outstanding job. Everything is easy to find very quickly.
Payment Application Illusive
Everything is well designed except the payment application is illusive and hidden. I cannot find it no matter how hard I try. My monthly payment premiums are not visible or easily accessible and neither is the ability to make a payment forcing me to call in each month. One of the reason I use the app or website is for this purpose and both have the same issue. This should be one of the most prominent elements and it makes it challenging to pay my bill. Frustrated.
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