Convenient
Having access to your ID card and medical history on the go is pretty convenient.
Add basic obvious functionality please
1. It should let you put the insurance cards in Apple Wallet
2. Also my card should be available right in the first screen - even if you've become logged out.
3. When I'm viewing that card I'm going to want to be able to quickly tap to copy each of the numbers on it. Don't make me switch back and forth or get out a pen.
Think about it, to look at that card is the ONLY REASON 90% of your users even have this app on their phones.
2. Also my card should be available right in the first screen - even if you've become logged out.
3. When I'm viewing that card I'm going to want to be able to quickly tap to copy each of the numbers on it. Don't make me switch back and forth or get out a pen.
Think about it, to look at that card is the ONLY REASON 90% of your users even have this app on their phones.
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Easy to use
Easy to use and helpful. I realised I was being charged for office visits from my physical therapist even though my deductible was met. I was able to call it to their attention and now I don’t have to pay a copay for my visits
Not working
The app was working well until today. When I tried logging in, it says connection problems and to try again. But everything else is working fine on my phone and connecting. I even tried turning off WiFi and went to data plan, but still no luck. Something is wrong within the app. Please fix it! I rely on it for my mail order pharmacy orders.
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Can’t find a doctor
No matter what filters or settings I change, when I attempt to find a doctor this app always says ‘no doctors found’. I’m in metro ATL... there is a doctor’s office every 5 feet and I know a number of them take this insurance and my plan. Even when I type my own general practitioner’s name in, no results. So I have to spend hours calling GYN offices asking if doctors are on my plan or accepting new patients. It’s maddening.
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Awful, despicable company that should be forcibly removed from the marketplace.
I have been trying to add my wife to my plan for 2 solid months. Filed all our information on time. We’re both in our thirties in good health, it should have been a simple process. Instead, I’ve been on hold for probably a total of at least 10 hours, had my calls dropped countless times, and the customer service is the most ruthlessly ineffective bunch of liars I have ever had the utter misfortune of speaking to. Consequently my wife has been uninsured for 2 months. During a pandemic. When I’ve done everything correctly and on time.
I have had Blue Shield for 2 years and have hardly used it because again, I’m in good health. This is how this company works. They have no problem getting you on a monthly payment, but good luck if you ever need to make changes or speak to customer service in any meaningful way. I have spoken to health care professionals that dread when you pull out a Blue Shield card because they know they’ll be spending an hour on the phone just to confirm your enrollment.
But hey, the app is fine. They earn that one star.
I have had Blue Shield for 2 years and have hardly used it because again, I’m in good health. This is how this company works. They have no problem getting you on a monthly payment, but good luck if you ever need to make changes or speak to customer service in any meaningful way. I have spoken to health care professionals that dread when you pull out a Blue Shield card because they know they’ll be spending an hour on the phone just to confirm your enrollment.
But hey, the app is fine. They earn that one star.
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Concierge
I have commend the people who answer the phones. There really go out of their way to get one the information one needs.
I often say to the representative that if they were a hotel, they would be five star.
Their service is commendable and really is one of the best parts of Blue Shield.
Thank You Art Morales
I often say to the representative that if they were a hotel, they would be five star.
Their service is commendable and really is one of the best parts of Blue Shield.
Thank You Art Morales
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Terrible, terrible, terrible.
The inability to upgrade or downgrade our plan to suit our needs should be addressed. The page where we can compare plans and select a new plan doesn’t work although it gives a “Successful” and a confirmation number. In verifying this the app says the account plan stayed the same and the charges for the old plan remain. It may be that the change doesn’t go through right away, but I will check back in a few days. The phone call I made to address this problem gave a very unsatisfactory “we’ll have to cancel the account, and then you can reapply.” WHAT?!!!
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Don’t delete existing password after update
Needing to contact Teladoc, I was forced to update the app before usage. When update completed, the update no-longer took my existing password. When I attempted to login with some passwords I remembered and unsuccessful, my account was locked and your “forgot password” feature is not working.
I was trying to do this on a Saturday of a long weekend. Now, your company customer service is closed til Tuesday and I’m stuck with a massive back pain thanks to that update!
I was trying to do this on a Saturday of a long weekend. Now, your company customer service is closed til Tuesday and I’m stuck with a massive back pain thanks to that update!
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Best care
I’ve always been in favor of my provider. I’ve had great service and help. The only time I’ve been miserable is when I was at Summerlin hospital because of kidney cancer. They couldn’t seem to figure my insurance out. I love blue shield blue cross.
