Leave a Review Blue Shield of California
updated
I love the app, what i despise is having the faceid needing to be re-eatablished. there are 100 passwords too many, i already despise faceid and having the need to remember another password is mind exhausting. please try and not disable saved faceid or touchid to help make mental drainage not as severe as it already is when updating the app.
thanks!Show lesseurocar_lover
Terrible Teladoc / Telehealth experience
Blue Shield CA is great, but this app is absolutely abominable. I’ve spent the last 70 minutes trying to connect to a doctor for my sick child, only to get a terrible runaround between Blue and Teledoc. Neither has any solutions, despite this being the preferred and only option for covered telehealth.
If you use the Teladoc app, it works fine, but will only work without insurance (must pay). Everyone says to use the Blue app, but the Teladoc option isn’t present in this app, despite everyone saying it is. So you can only use a computer for covered telehealth. In 2022.
Really, really bad experience.Show lessAlbuquerqueFan
Very good app
I just love how easy it is to find answers to my questions so quickly and find doctors and other medical providers wishing a few clicks.hdhehem
Great app
This app lets you do so much, from viewing all your coverage to finding a hospital, doctor, etc. It gives you up to date EOBs and how much of your deductible/out of pocket expenses you’ve paid and how much you have left until you’re fully covered. This is one of the best apps I have and I really like it!Show lessCrazy A 442
Constantly freezes and crashes
So far, I have no problem with Blue Shield insurance. The app however, has a lot of problems. It is constantly crashing and freezing, and once it is frozen, I am unable to get it “unstuck” and have to either reinstall it or turn my phone off. This gets to be very annoying.Elisekeyz96
App is buggy and contains dangerously outdated information
My young son got what appeared to be spider bites on his ankle. I immediately downloaded this app and logged into my account that I had previously set up using a browser on my PC. This happened at 8:00 pm earlier this evening.
I was pleased to find two urgent care facilities near me, even though neither was open 24 hours. One of them was listed as closing at 9:00 pm, so I sent the contact information to my wife so she could bring our son there. On the way, she called the facility, got an answering service, and found out that they do NOT, in fact, accept Blue Shield of California insurance, despite appearing as only 1 of 2 in-network facilities nearby. They also stated that they closed at 6:00 pm, not 9:00 pm as indicated in this app.
I then tried using this app to report updated information for this “in-network” urgent care facility (that doesn’t take this insurance and closes several hours earlier than this app states), but the screen that popped up where I would report the changes wouldn’t let me scroll to the bottom field, and brought up a keyboard that covered my text so that I couldn’t see what I was typing, and then couldn’t make corrections to what I typed, and THEN got an error every time I tried to submit the changes that I had typed.
This app is absolute garbage.Show lessdorianh49
"Session Expired" during teladoc visit
During my past two teladoc sessions, after about 10 or 15 minutes the app signs me out and says "Session Expired". I think they need to disable the timeout when a session is live. Next time I will just try tapping the screen occasionally which hopefully will keep the session active.
Additionally, the app crashed about 30 seconds after my teladoc visit started. But fortunately I was able to rejoin. Still annoying.
It'd be great for these bugs to get fixed.Show lessDaveMan247
Changed my primary doctor
Vanessa took care of everything that I wanted. She was so professional & in a very friendly manner. She had an excellent customer service.Neng C
Should’ve merged with Caremark like on website
You force us to go through your website to get to CVS Caremark and stated to delete CVS Caremark application. Upon trying to complete some of the pharmacy refills on your app it refers to Caremark application. You need to straighten this out which was already deleted for me as per instructions. 3rd party or not. Don’t force someone to use your website if the 3rd party just has a contract with you. Get your facts straight and fix the issues.Show lessLv4socr
App unusable—keeps crashing within a few seconds of log-in
Even after deleting and reinstalling app, it crashes after being open less than 30 seconds. Hard to give it more than one star when it’s completely unusable.Kato4moto
