Unable to reschedule an appointment
I am unable to retrieve an appointment nor am I able to reschedule an appointment.
WORST MEDICAL APP EVERY
The amount of times I’ve been logged out, kicked out not given access to my own account. Had my parents kicked out and logged out had trouble due to Aries had trouble due to new sections in the app. Many doctors appointments were canceled. Many doctors appointments were never scheduled problems with my health escalated due to this app not being compliant with individuals and patience using the app if one person needs to schedule a doctors appointment there is at least two or three things that goes wrong within the app and within scheduling and not regarding the appointment itself the miscommunication the options does not cover a lot of health or let you describe what’s wrong. there’s not much AT ALL! With navigating the app, there’s always something and it seems as if it’s being more the doctors want you to wait months or weeks because of the app takes so much time to get back to us about appointments messaging and navigating the app, GO BACK TO HAVING THE OLD WAY OF A DOCTORS even nurses and doctors talked to me about the app and problems kiser had within its self and communications PLEASE DO BETTER FOR THE NEE GENERATION OF PEOPLE WHO NEED HELP
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Response from developer
Thank you for sharing your feedback. Please email us at KP-Member-Services@kp.org so we may follow up.
Good up with some issues
Overall I love the app but if you change any piece of your personal information it doesn’t update it everywhere. Specifically on your child’s page. You would need and change it individually everywhere.
Love the Kaiser App!
I’m my Dads caretaker and Kaisers App allows me to do so much, so quickly and easily, especially with the reminders for appointments, prescription refills, access to his Doctors, and free shipping. It’s unbelievable convenient and easy with links and a Godsend because we are busy. I also love the messaging capabilities. When there is ever an issue I can message his Doctors or specialists and get an almost immediate response and if needed, further support via phone, video appointments and texting. It’s so organized. I remember the days before the App when we had to call through the main number and wait on hold for a random operator and the subsequent transfers and further holds. The convenience and accurate record keeping Kaiser provides through the app, along with adorable, warm and informative health advice in their newsletter literally helps my ability to care for my father and my state of mind as a caretaker. We are personally supported and connected to excellent health care. It’s so well done. Love the Doctors, the pharmacists, Nurses, receptionists, and have gotten to know so many of them over the years. When you are caring for someone vulnerable you need a community. Kaiser has helped us so much, we are doing the best we possibly can be.
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Right knee diagnostic results from an MRI
Finally, I have a diagnosis after suffering with pain for over a year and numerous visits and messages to my doctor. He told me I had osteoarthritis. He also told me it was gout and prescribed medication which I didn’t take after researching gout symptoms myself. I didn’t have enough symptoms to warrant the strong meds that were prescribed. A physician taking over for my doctor while he was out of the office, responded to one of my pleas for help by taking me off my statin. After not being on the statin, the miserable aches I experienced mostly in the evening have diminished in my calves. However, I still have periodic aches in my shin. My stiffness in mostly my right leg has crippled my walking ability! I can’t get to the bathroom without holding on to furniture and stumbling at night. My husband has to help me out of the car and I must hold on to him for stability when traveling. I use a cane to help me off and on. I have been desperate for a solution. My doctor tells me I must lose weight! I’ve lived a nightmare with my mobility thinking this is the rest of my life with little help.
That’s why I finally begged my doctor I need a diagnosis to know what I’m really dealing with. I have asked for an orthopedic referral before during an office visit and I believe in one of my former messages. I was only referred to xray. I hope this message through my experience helps others that may have my same issues!
That’s why I finally begged my doctor I need a diagnosis to know what I’m really dealing with. I have asked for an orthopedic referral before during an office visit and I believe in one of my former messages. I was only referred to xray. I hope this message through my experience helps others that may have my same issues!
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Kaiser and their APP is the best
I have been a Kaiser member since I was a child. Except for 6 years when I moved to Texas and Kaiser was not available 30 years ago there, I’ve always been very happy with the care I have received from all the Kaiser facilities. My latest experience which included reconstructive surgery with Dr. Sandeep Bhupendra Patel my Podiatrist and Surgeon and his team was no exception. In fact Dr. Patel and his team exceeded every expectation I had in terms of the care I received. He and his team provided the most amazing experience in terms of professionalism and kindness I’ve ever experienced with anyone. I highly recommend Kaiser since they have proven to me they really appreciate and care for their patients without fail. Including the APP I use for emailing and filling prescriptions or getting test results. Everything about Kaiser has been wonderful and keeps getting better for me and I’m 64 years old.
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Different experience with different task
Kaiser doctors are good and pretty knowledgeable doctors. But I had an out of state health issue and was really left with no way to communicate with Kaiser. The hospital gave me my own portal with everything that was done while there. They instructed me to have Kaiser to continue the follow up procedures that would have been done had I stayed there. Yet for that my Kaiser doctors would need the information from the hospital portal. There was no way to get that info to Kaiser. I did end up finally getting a video appointment with a Kaiser neurologist a day after I returned to Georgia. However, the only way I could send my portal files to the doctor was to download the files from the hospital portal then attach them into a messaging app on the Kaiser website that I’ve used before to contact my doctors. However that Kaiser “message you doctor” app only allows 3 attachments, so I had to message the doctor over 10 times so he could see what went on when I was at the hospital. So Kaiser, please get a system where a patient can send to the medical records department at Kaiser the info on the portal given to the patient who was treated at an out of state facility.
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Best Case that can be provided
Have had many different care providers before I started at Kaiser and got pretty good care but Kaiser has by far given me and my family the best care of all, from joint replacements, weight loss, depression, gull bladder, Covid, and everything in between we have had the best care and coverage. One of the biggest perks of Kaiser is that each location ( which is many ) have lab,x-rays and pharmacies, flue clinics and many more services ON SITE for the majority of them . The other great benefits is that the on hands care providers Dr’s and associates have been knowledgeable and kind,caring and happy with their work environment ( the majority of the time ) because corporate dose a pretty good job of working out problems with them . I recommend anyone who has the opportunity to sign up with Kaiser to give it a try so you know the difference between great care and OUTSTANDING CARE .
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So many frustrations
There’s so many aspects of this app that are incredibly frustrating!
From the moment you open the app through navigation, it is frustrating. I have several people linked to my account so when I am notified that there is a new test result, I have no idea which account to open there is no highlight on the family member within my account. Then there are healthcare reminders that every time you click on them they never go away. there should be a dismiss or disregard or ignore button so that those healthcare reminders go away. But it is impossible.
I get my flu shot through work, there is no option to say I got this elsewhere or disregard, or ignore. Then, when you go into any sort of test results, it would be nice to see past results in trending right there, but you have to navigate around to accomplish that. Pharmacy is in a completely different section and the prescription for vision is in an entirely different location. It is just a horrible application. I understand HIPAA and privacy, but this is ridiculous.
From the moment you open the app through navigation, it is frustrating. I have several people linked to my account so when I am notified that there is a new test result, I have no idea which account to open there is no highlight on the family member within my account. Then there are healthcare reminders that every time you click on them they never go away. there should be a dismiss or disregard or ignore button so that those healthcare reminders go away. But it is impossible.
I get my flu shot through work, there is no option to say I got this elsewhere or disregard, or ignore. Then, when you go into any sort of test results, it would be nice to see past results in trending right there, but you have to navigate around to accomplish that. Pharmacy is in a completely different section and the prescription for vision is in an entirely different location. It is just a horrible application. I understand HIPAA and privacy, but this is ridiculous.
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Beta software being used in production
At this stage, it’s more usable, but there are still glaring usability issues with the software.. for example, when viewing a test result, clicking the result opens it, but going back does not go back to the list of results. It exits the results list. There’s a separate button at the end of the individual result to close it, which I know about from experimentation but always forget about unless I went back a couple of times and realize what’s happening in the same session..
Another problem used to be viewing the past visits. It would try to display the pdf file in app and would not be scrollable. Now it doesn’t even attempt to display it., opting to push the functionality off-app instead, which while works, is not a great experience and shouldn’t take a lot of work to fix.
All in all, I think Kaiser should either hire better people or give the software team the resources to get the people they need. I’m a software developer not associated with Kaiserbut who can tell good software from bad ones.
Another problem used to be viewing the past visits. It would try to display the pdf file in app and would not be scrollable. Now it doesn’t even attempt to display it., opting to push the functionality off-app instead, which while works, is not a great experience and shouldn’t take a lot of work to fix.
All in all, I think Kaiser should either hire better people or give the software team the resources to get the people they need. I’m a software developer not associated with Kaiserbut who can tell good software from bad ones.
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