Total scam
Response from developer
Hi! We are sincerely sorry to hear about your experience. It looks like you have a problem with the cancellation process. The method of canceling a subscription depends on the account on which you activated it. You need to make sure that the subscription is not active for all accounts. Please contact our support team directly at astroline@support-team.app and we will try to solve this problem as quickly as possible. We strive to provide transparent and effective support and appreciate your patience while we work to solve your problems. With respect.
Beware of free trial auto renewal
Response from developer
Hi! We are sincerely sorry to hear about your experience. It looks like you have a problem with the cancellation process. The method of canceling a subscription depends on the account on which you activated it. You need to make sure that the subscription is not active for all accounts. Please contact our support team directly at astroline@support-team.app and we will try to solve this problem as quickly as possible. We strive to provide transparent and effective support and appreciate your patience while we work to solve your problems. With respect.
SCAM
I accepted the free trial which led me to a psychic chat that won’t give you answers unless you pay. I immediately proceeded to cancel my subscription so I wouldn't get charged. You cannot cancel the subscription through the iphone subscriptions, you have to cancel within the app itself which was a red flag. I cancelled within the account centre of the app and was charged the subscription fee anyway. I reached out to Astroline for a refund but they refused, twice. First it took my emailing twice to receive a reply (red flag). Second the email responses appear to be from overseas (possibly from the land of scams). The customer service is poor and doesn’t acknowledge the fact that I cancelled the subscription (red flag). I will dispute this charge with my credit card and report to The Better Business Bureau and Minister of Consumer Affairs. This company is clearly scamming people, stay away. There are better astrology apps out there anyway.
Response from developer
Dear user, Thank you for your patience and understanding. We have thoroughly investigated your case and made the decision to issue a refund for our service. We sincerely regret that you had such an experience and apologize for any inconvenience caused. Your experience is important to us, and we are committed to ensuring that such situations do not happen in the future. We appreciate your feedback and hope to have the opportunity to serve you again. Best regards
Terrible Ap
Response from developer
Hello, We’re truly sorry to hear about your experience and the frustration it has caused. You need to make sure that the subscription is not active on any of the accounts where you interacted with the app. If you still need help, please email us at astroline@support-team.app with your username or use the contact form in the app, and we’ll make sure to assist you promptly. Thank you for your feedback, and we apologize for the inconvenience caused. Best regards.
Money Grabber
Response from developer
Hi! We're sorry to hear about your experience and apologize for any confusion. Our goal is to provide helpful and accurate readings, and we appreciate your feedback. Kindly give as much information as you can about this concern via e-mail astroline@support-team.app, We’ll try our best to help you and fix this concern.
SCAM SCAM SCAM
Response from developer
Hi! We are sincerely sorry to hear about your experience and we understand your disappointment. It looks like you have a problem with the cancellation process. You need to make sure that the subscription is not active for all accounts. Please contact our support team directly at astroline@support-team.app and we will try to solve this problem as quickly as possible. We strive to provide transparent and effective support and appreciate your patience while we work to solve your problems. With respect.
Scam! Do not trust this fraudulent company!
Response from developer
Dear Customer, We are very sorry that you are dissatisfied with our app. We strictly follow our policy and do not charge users without their consent. It is possible that the auto-renewal subscription was not turned off, which may have led to the subsequent charges. In any case, please don’t hesitate to contact us through the support form in the app or via email at astroline@support-team.app. We will do our best to help you resolve the issue.
Does not work
Response from developer
Hello, We’re sorry to hear about your experience with our app. We strictly follow our policy and do not charge users without their consent. It is possible that the auto-renewal subscription was not turned off, which may have led to the subsequent charges. Rest assured, our support team is here to assist you. We recommend reaching out via email at astroline@support-team.app referring to this review, and we will do our best to respond as quickly as possible. Thank you for your patience, and we truly appreciate your feedback as we work to improve our service. Best regards.
Scam
Response from developer
Astroline Support Team here✨ If there was any confusion about our subscription issues, please get in touch with us through support form in the application or via e-mail astroline@support-team.app. We will most certainly reply and help you.
It’s a scam don’t download it
Response from developer
Dear Customer, We are very sorry that you are dissatisfied with our app. We strictly follow our policy and do not charge users without their consent. It is possible that the auto-renewal subscription was not turned off, which may have led to the subsequent charges. You need to make sure that the subscription is not active on any of the accounts where you interacted with the app. In any case, please don’t hesitate to contact us through the support form in the app or via email at astroline@support-team.app. We will do our best to help you resolve the issue.
