GoTo (CAR2GO) Shared Mobility User Reviews

Top reviews

Appalling customer service

The sign on process for this company is ridiculous. And customer service and support could not be ruder. Avoid.

I wish it worked

Every time I open this app it needs to be deleted and downloaded again. There is something very wrong with the app.

Great service.

I canโ€™t believe how reasonable this service is. The car was clean exactly where the app told me it was and had a great trip. Highly recommend.

TAXI IS CHEAPER!!!

Twice I tried and both times I was surprised with the invoice, eventually both rides cost MORE THAN A TAXI FARES!!
PPL USE ANYTHING ELSE, EVEN TAXI!!!

ื‘ืžืื” ืื—ื•ื– ืžืฉืชืœื ื™ื•ืชืจ ืœื ืกื•ืข ื‘ืžื•ื ื™ืช ื”ืœื•ืš ื•ืฉื•ื‘ ื•ืืคื™ืœื• ื™ื”ื™ื” ื–ื•ืœ ื™ื•ืชืจ ื‘20 ืฉื— ืžื™ื ื™ืžื•ื, ื•ื’ื ื ื•ื— ื‘ื”ืจื‘ื” ื›ื™ ืื™ืŸ ืœื—ืฅ ื–ืžืŸ.

Response from developer

ื”ื™ื™, ืื ื—ื ื• ืžืชื ืฆืœื™ื ืขืœ ื”ื—ื•ื•ื™ื” ืฉืœืš. ื ืฉืžื— ืฉืชืขื‘ื™ืจ ืœื ื• ืคืจื˜ื™ื ืœื™ืฆื™ืจืช ืงืฉืจ ื‘ืืžืฆืขื•ืช ื”ืืชืจ, ื›ื“ื™ ืฉื ื•ื›ืœ ืœื‘ื“ื•ืง ืืช ื”ื ื•ืฉื. ื‘ืชื•ื“ื”, ืฆื•ื•ืช GoTo

!!!!!!!!!!!!!!!!!TAXI IS CHEAPER!!!!!!!!!!!!!

ื‘ืžืื” ืื—ื•ื– ืžืฉืชืœื ื™ื•ืชืจ ืœื ืกื•ืข ื‘ืžื•ื ื™ืช ื”ืœื•ืš ื•ืฉื•ื‘ ื•ืืคื™ืœื• ื™ื”ื™ื” ื–ื•ืœ ื™ื•ืชืจ ื‘20 ืฉื— ืžื™ื ื™ืžื•ื, ื•ื’ื ื ื•ื— ื‘ื”ืจื‘ื” ื›ื™ ืื™ืŸ ืœื—ืฅ ื–ืžืŸ.

Twice I tried and both times I was surprised with the invoice, eventually both rides cost MORE THAN A TAXI FARES!!
PPL TAKE CARE OF YOUSELF AND USE ANYTHING ELSE, EVEN TAXI!!!

ื–ื”ื™ืจื•ืช, ืœื ืœืงื—ืช ืžื”ื ืฉื•ื ืจื›ื‘

ื”ื™ื” ืœื™ ืžืงืจื” ืฉื”ืจื›ื‘ ืคืฉื•ื˜ ืœื ื”ื™ื” ืชืงื™ืŸ ื•ื ืฉืœื—ืชื™ ืœืงื—ืช ืจื›ื‘ ื‘ืขื™ืจ ืื—ืจืช ืืžืจื• ืฉืงื‘ืœ ืกื›ื•ื ืžืกื•ื™ื ืคื™ืฆื•ื™ ื‘ืคื•ืขืœ ืงื‘ืœืชื™ ื—ืžื™ืฉื™ืช ืžื”ืกื›ื•ื, ื‘ืงื™ืฆื•ืจ, ืœื ืœื”ื•ืจื™ื“ ื•ืœื ืœื”ืฉื›ื™ืจ ื›ืœื•ื!!!!!

Response from developer

ื”ื™ื™, ืื ื—ื ื• ืžืชื ืฆืœื™ื ืขืœ ื”ื—ื•ื•ื™ื” ืฉืœืš. ื ืฉืžื— ืฉืชืขื‘ื™ืจ ืœื ื• ืคืจื˜ื™ื ืœื™ืฆื™ืจืช ืงืฉืจ ื‘ืืžืฆืขื•ืช ื”ืืชืจ, ื›ื“ื™ ืฉื ื•ื›ืœ ืœื‘ื“ื•ืง ืืช ื”ื ื•ืฉื. ื‘ืชื•ื“ื”, ืฆื•ื•ืช GoTo

Filthy, beat up cars, that canโ€™t be rented one-way

Iโ€™ve tried to like using Go2Cars, but my experience is tainted by reserving cars only to find that the car interior is absolutely filthy and the exterior looks like it has been in a crash derby. Equally frustrating is the rental โ€œmodelโ€ which is advertised as a โ€œtwo-wayโ€ model, which means you have to return the car to the same location you picked it up vice to another Go2Cars parking spot. This might be preferable on some occasions, but it really limits the usefulness of renting a car ad hoc or otherwise trying to do something other than hurry up and get back to the pickup spot before your reservation period ends (increments of 15 minutes). In city traffic, all of this makes getting a taxi not only less stressful, but far cheaper than renting from Go2Cars. Moreover, if you want to go for a day trip or somewhere further than a few miles, you are better off getting a rental car from one of many rental car companies as Car2Go mileage charges mean renting something is far cheaper than Car2Go.
Show less

SCAM! DO NOT USE!

THERE IS NO CUSTOMER SUPPORT. THERE IS NO CANCELLATION OPTION. YOUR CREDIT CARD WILL BE LOCKED WITH THEM FOREVER EVEN IF YOU REMOVE YOUR CREDIT CARD INFORMATION FROM THE APP. THEY OVERCHARGE ME AND I CANNOT GET MY MONEY BACK.

Cannot use application with new update

There is no text. Just icons. Cannot navigate the application whatsoever.

SCAM - Recurring payment cannot be canceled

The app requires a credit card to sign up and will charge you $20 a month indefinitely. It is impossible to cancel this via the app or their website.

Alternatives to GoTo (CAR2GO) Shared Mobility