Leave a Review Carla Car Rental
Outstanding customer service!
I recently had the pleasure of dealing with Carla Car Rental and I must commend their exceptional customer service, particularly from their representative, Jean. We encountered some complications with our reservation, and Jean handled the situation with remarkable efficiency and professionalism.
Jean quickly sorted out the issues and went above and beyond by helping us find a better deal on our car rental. Her dedication to customer satisfaction was evident throughout our interaction. She was not only knowledgeable and resourceful but also extremely friendly and reassuring, making the whole experience stress-free and pleasant. (Even though by this point I was crying in a car rental parking lot.)
Thanks to Jean, what could have been a frustrating situation turned into a positive experience. I highly recommend Carla Car Rental for their outstanding service and special thanks to Jean for her extraordinary assistance. We'll definitely be using Carla Car Rental for our future travels!Show lessLillian.charli
Change pick up date
I needed to change my pick up date from Wednesday to Friday because when I booked the car online outside of the app it stated my total was $127 but after I downloaded the app it stated my total was $347 adding a $250 deposit and I wouldn't have that until Friday. The app wouldn't allow me to change the date nor cancel to rebook stating it was less that a week and if I cancel I couldn't get a refund. So I reached out to support and Mert was such a blessing to me. They not only changed the date for me but upgraded my car with no extra cost. This was a blessing for me as I really needed this car to get my son to work as our public transportation has changed causing issues with him being able to get to work and it will allow me to add a second income to help me purchase a car. I suggest Carla for your renting needs or to do gig work this is the way to goShow lessMeechy P
ABSOLUTELY THE WORST APP AND CUSTOMER SERVICE
Use a different app or third party if you want to rent. This app is not it, they don’t care and will respond to your issues on their terms. Save yourself the time and money and look at other options. I had high hopes for this app after reading some reviews but they were probably bought. This whole experience booking a rental through you guys has been an ABSOULUTE NIGHTMARE. First the communication was subpar to what I expect from a rental company. I know you guys are a third party, but these rental companies are also the face of your company. To have no communication the day of the pickup was unacceptable. To not able to reach the branch where I mind you, five plus employees were present when I arrived an hour and half later after getting dropped off by the rental car bus to the rental car center and their shuttle was supposed to run every fifteen mins. On your app, I also purchased what was supposed to be as "skip the line" fee which was not what happened so you guys scammed and frauded me with that option. We had to wait another hour and half to get a car and we signed in and it was first come first served. I had tentative plans that night that I missed because of your company and rental companies' negligence.Show lessPeterbuii