Leave a Review Priceline
Terrible experience, Deceptive practices
I recently had the misfortune of booking through Priceline, and I can confidently say it was one of the worst travel experiences I've ever endured. Their practices are nothing short of crooked, effectively committing highway robbery under the guise of offering "deals." First and foremost, the pricing on their site is utterly deceptive. They lure you in with seemingly low rates, only to hit you with hidden fees and surcharges that inflate the cost dramatically. By the time you reach the checkout, you're paying significantly more than the advertised price. The customer service is equally abysmal. Trying to resolve any issues with them is a nightmare, with long wait times and unhelpful representatives who seem more interested in brushing you off than actually solving problems. Their policies are rigid and unfair, offering no flexibility or understanding in situations where any other reputable company would make accommodations. Additionally, the quality of the accommodations and services booked through Priceline often falls far short of what is promised. I was placed in a substandard hotel room that was nothing like the description, and Priceline refused to assist in rectifying the situation. In summary, my experience with Priceline was a complete disaster. Their dishonest practices and abysmal customer service make them a company to avoid at all costs. Save yourself the headache and potential financial loss—never use Priceline again.Show lessHolinessPhil
Developer Response
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at +18007742354 or send us a private message on our official Facebook page. Thanks.Stay away
I would highly recommend staying away from these rooms and so called customer service from Priceline. Booked a room for the Eclipse, was confirmed and fully charged, got there and was then informed they require an additional $200 deposit for what from just the front desk was not as pictured and smelled and the front desk staff had not personality. Called Priceline and they told us they would call us back, hour later they called back and it was completely frustrating because they are very scripted and don’t understand what your fully saying. They act like they understand but still no confirms to on of a refund. So, our next night we had already booked a room in Syracuse…well that hotel was FAR from as advertised. Room was not cleaned, food on floor and wall and pictures, pieces of the wall and ceiling were falling onto the floor, no mattress cover and the mattress was completely disgusting, curtains were washed in years if ever, room smelled awful, toilet and tub were dirty, needles on the ground outside, very unwelcoming staff and guest. Complained at front desk and told them we were not staying due to all of this and demanded refund and was told it was Priceline’s responsibility. Called Priceline and they said it was completely on the hotel, needless to say after two back to back night stays from Priceline, I would NEVER use them again. I’m now having to dispute it with my card company in order to POSSIBLY get a refund.Show lessKyKy1416
VIP Must Stand for “Very Insufficient Protection”
I am a “VIP” and for many years have always been satisfied with Priceline and their customer service. However, the app does not allow for authentic interaction or resolution any longer. The chat is run by a robot and when you get to a live person you are then directed to a call center with an inaudible agent due to poor English and loud background noise. Three agents later I was finally transferred to a supervisor in the same loud call pool, also with poor English. The supervisor only directed me back to the app and could not resolve my issue. There is no email address listed anywhere to file a complaint or seek resolution.
Beware of having your credit card on file. My car reservation was automatically charged unbeknownst to me because it was on file. The reservation was made with no ability to cancel. I was going to let it go and just submit a claim for the difference if I found a lower price, but when I did, Priceline would not honor the guarantee claiming that it was a different car class. I booked “Supplier’s Choice” which essentially means that that I could receive the lowest possible class, so how could that not be honored with any class of car?! I have always booked and trusted in Priceline. I feel that this has become a scam. I am ensuring that my card is removed from my account and will not ever use them again unless they honor their guarantee.Show lessBeachygirls3
Developer Response
We're always looking to improve your experience. Any specific incident we can look into for you? Let us know by reaching out to +18007742354.