Lowered Expectations
I had to reclean the room myself and it took 45 minutes to find someone to put soap and shampoo in the bathroom. Not the first time I’ve come across a hotel where soap dispensers are left unfilled - I’m just going to start bringing my own. At breakfast, a staff member got into a loud argument on her cell phone and could be heard all over the dining room. The sheets were clean, which was the most important thing. (Don’t laugh - I checked into a hotel recently that had made up the bed with stained, dirty/used sheets and I immediately checked back out!) The front desk staff was not professionally dressed, and that girl was also on her cell phone most of times I saw her, two of which she had ducked down behind the desk in an effort to not be seen. The hospitality industry has taken a nosedive since Covid and this is about the level of comfort we can expect now. Other hotels where I have stayed have been equally unpleasant, just in different ways. I hate traveling now and avoid it unless I have a really compelling reason to go. The last place I stayed was $265 a night and the hallway carpets apparently had not been vacuumed in an age. They were completely littered in debris. It was gross. Welcome to the new (ab)normal. Doesn’t matter what you pay, or where you go - this is the best you are going to get.DJShumate
Developer Response
We value your thoughts and truly appreciate your detailed feedback. It sounds like your experience fell short in several areas, from cleanliness to staff professionalism. We hear your concerns and understand the impact this has on your travels. Thank you for sharing; your insights are important to us.Not a good stay for a Marriott.
We were on an 8 day stay and we got house keeping only one time which we had to ask for it. The kitchen was dirty and the dishes looked like they were put away dirty. The refrigerator had food dried all over it. I had to clean the kitchen top to bottom including dishes before we could even use it. There was something really sticky on the carpet next to the bed that I didn’t realize was there until I stepped on it and pulled my sock off my foot. We had to go down every other to get fresh towels because of the lack of house keeping. At one point we had 12 sets of towels on the bathroom floor. The breakfast was the same every morning consisting of microwaved sausage patties and microwaved egg patty things. No potatoes or bacon or even a waffle iron. They have only one two slice toaster that took 5 minutes to toast. The staff was friendly. The bed and pillows were really comfortable and the shower had good water pressure. I would have went to another hotel but every hotel that had a kitchen was booked and didn’t want to get charged for cancellation fees. I’ve stayed at dozens of Marriott hotels and would have expected much better than this. I should have asked for at least a partial refund.Disappointed guest.
Developer Response
Thanks for letting us know. We’re sorry you experienced this frustrating issue. We would like to investigate but aren’t able to direct message on the app store. Can you reach out to our direct support channels at service.hotels.com, so we can investigate for you?Incredible experience.
As seasoned travelers in the Caribbean, we’ve been to many top resorts. Le Toiny delivered an elite experience on all fronts. The hotel “room” was actually a 1300 square foot villa with a living room, mini bar and table, significant bathroom, and a large master bedroom. The villa has its own pool with a hillside view of the Caribbean. There was a well-trained, attentive staff member for every request and the combination of privacy with friendly energy from other guests that was ideal. They served breakfast (included with your stay) in their main restaurant — what a great way to start your day with many made to order options, delicious coffee, and fresh juices! While the villas are perched on the hillside elevated from the ocean, there are several Range Rover shuttles that takes you to their exclusive beach club (3-4 minutes) with no delay. We enjoyed watching the surfers while sipping delicious house-made cocktails. I would recommend a rental car to easily navigate this small island. Each day when we left the resort, we were eager to return to enjoy this five star gem!! We are already planning our return!MikeC - Atlanta
Hotels.com: Travel Booking
Find Hotels & Vacation Rentals
- Reviews Summary
- Versions+1
- Price History
- Description
- FAQ
Summary of user reviews for Hotels.com
Positive highlights
Negative highlights
Version History of Hotels.com
2024.36
September 9, 2024
Thanks for using Hotels.com to find your perfect somewhere. This update includes bug fixes and performance improvements to make your app experience even better. Enjoy your stay!
More2024.35
September 3, 2024
Thanks for using Hotels.com to find your perfect somewhere. This update includes bug fixes and performance improvements to make your app experience even better. Enjoy your stay!
More2024.34
August 28, 2024
We continue to update our app to help you find your perfect somewhere.
2024.33
August 20, 2024
We continue to update our app to help you find your perfect somewhere.
2024.32
August 14, 2024
We continue to update our app to help you find your perfect somewhere.
2024.31.1
August 9, 2024
We continue to update our app to help you find your perfect somewhere.
2024.31
August 5, 2024
We continue to update our app to help you find your perfect somewhere.
2024.30
July 29, 2024
We continue to update our app to help you find your perfect somewhere.
2024.29
July 22, 2024
We continue to update our app to help you find your perfect somewhere.
2024.28
July 18, 2024
We continue to update our app to help you find your perfect somewhere.
Price History of Hotels.com
Description of Hotels.com
Find and book your perfect somewhere with the Hotels.com app.
GET REWARDED THROUGH OUR APP
- Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of instant benefits and perks.
- Earn OneKeyCash™** and use this whenever you want and instantly save on your next trip on Hotels.com, Expedia and Vrbo when you book eligible hotel stays, flights, vacation rentals, car rentals, and more.
- One Key Silver, Gold and Platinum members can enjoy extra perks at select VIP Access properties.
FIND THE ONE THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide.
- Whether you’re planning a short hotel stay, last minute weekend getaway, long vacation, business trip, or anything in between, we have a property for every kind of travel.
- Enjoy the flexibility of free cancellation on most hotels***.
- Compare hotel prices, ratings and amenities side-by-side using our comparison tool.
- Use Trip Planner to organize your travel plans in one place. Save your favorite hotels, vacation rentals, resorts and more, and share these with friends and family.
- See the hotel or vacation rental location on a map and read verified guest reviews.
FAST, EASY, & SECURE BOOKING ON OUR APP
- It only takes a few taps to book your hotel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
- Last minute hotel booking.
OUR APP IS YOUR PERFECT TRAVEL COMPANION
- Save your confirmation and access your hotel or vacation rental booking details anytime – even offline.
- Easily manage your hotel or vacation rental booking on the go.
- Contact us or the hotel or vacation rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your hotel stay.
*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details.
**OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo.
***Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details.
This app uses tracking technology. As disclosed in our Privacy Statement, we and our partners may collect personal information and other data. By using our app, you accept our Privacy Statement and Terms of Service.
The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our hotel app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
Show less
Hotels.com: FAQ
Can Hotels.com be used on iPad devices?
Yes, Hotels.com offers an iPad version.
Who built the Hotels.com app?
The Hotels.com app was made by Hotels.com, L.P..
What minimum version of iOS does Hotels.com need?
The Hotels.com app currently supports iOS 16.0 or later.
What do users think of the Hotels.com app?
Hotels.com has an impressive rating of 4.8 out of 5, indicating that it is a top-quality app.
What category is the Hotels.com app?
The App Genre Of The Hotels.com App Is Travel.
What is the recent version of the Hotels.com app?
2024.36 is the newly released Hotels.com version.
When did the new Hotels.com update happen?
The latest Hotels.com app update was released on September 11, 2024.
When did Hotels.com first launch?
Hotels.com was first made available on February 5, 2023.
What age group is Hotels.com suitable for?
Safe for kids, with no inappropriate or mature content.
What are the languages available on Hotels.com?
Hotels.com is now available to use in Danish, Dutch, English and 20 more.
Does Apple Arcade support Hotels.com among its available titles?
Unfortunately, Hotels.com is not on Apple Arcade.
Are there opportunities for in-app purchases in Hotels.com?
Unfortunately, Hotels.com does not provide opportunities for in-app purchases.
Is Hotels.com fully compatible with Apple Vision Pro?
Unfortunately, Hotels.com is not fully compatible with Apple Vision Pro.
Does Hotels.com display any ads?
Yes, Hotels.com displays ads.
Screenshots of Hotels.com
Events of Hotels.com
Alternatives to Hotels.com
Charts