Leave a Review Hostelworld
Great resource, bad functionality
This app is really helpful for finding hostels in lots of locations with helpful reviews. However, the UX of the app is pretty terrible in my opinion. The search feature is inconvenient as you must select dates, # of guests, etc. What if I just want to see what my options are quickly? I shouldn’t have to fill out all of my trip details to see what hostels exist in a given location. Selecting dates and guest should be an option after you search a city. The wishlist feature is also not as helpful as it could be. I can’t figure out how to remove anything from a wishlist, and you can’t book directly from the wishlist- you have to find the hostel again through the annoying search. Not helpful. You also can’t edit a booking, only cancel and re-book (and they hold your deposit as long as they want to 😒) I think this app could be great with some improvements, but for now I only use it to find hostels and I book directly on their site.Show lessRaboobz
Phenomenal but latent
A friend referred me to this app as he had used it in his travels. I too highly recommend this app. I have had an overall wonderful experience with the app. Not only was I able to find hostels in *most* all the areas I wanted, I was also able to find things to do in the surrounding areas, at great prices might I add too. The only downside to the app on my end is I keep running into latency issues and app crashes. I have tried restarting the app and changing VPN settings and even turning my VPN off, ensuring the app is up to date, etc etc. the app still tends to lag a bit at random when my connect is fine otherwise on every other app in my phone. Then every now and then the app will crash. I still highly recommend this app, however, looking forward to figuring out this latency and crashing issue at some point.Show lessPoeticFailure
They will turn their back on you when you need them.
Cheap prices but they do not care about their customers! If you get unlucky and something happens, don’t count on them, even if you’re a loyal customer. Twice they let me down. The first: a hostel asked me to email them my card info before arrival despite making a deposit through Hostelworld. I’ve stayed at dozens of hostels and was never asked for my card info prior to arrival. It seemed suspicious, so I asked them to have HostelWorld notify me directly if an action is needed. Instead, they canceled my reservation a few days before I arrived and HostelWorld wouldn’t refund my deposit. I had to book another place for 2x the price due to short notice. Second: Myself and two others were robbed within 1 week in the same hostel. I was robbed twice. The reception could have been more helpful by looking at hallway footage but said it would take too long! I left a factual & honest review for the hostel, warning others of the theft in respectful language, and HostelWorld deleted my review.Show lessdonadams96