Priceline User Reviews

Reviews Summary

Top reviews

5 stars

I was very happy with my stay ..so clean and the employees are so friendly

Gets me to where I’m going with GREAT deals

Gets me to where I’m going with GREAT deals

Amazing prices

We always find the best price on price line!!! Especially their express deals!! When you use the express deals you get coupons for 10% and even 15% sometimes it makes a great price even greater!!

Can't cancel is rediculous

Not being able to cancel a room once you arrive and find out it is disgustingly dirty is basically a form of robbery

My go to travel

I used Priceline for all my trips. Very convenient with my car rental, hotel and flight all in one app. Schedule for pickups and hotel and flight all setup for you. Prices are the best as well. I do miss the commercials. Bring back the arm twister commercials. App is very reliable and great programming with no freezing or bugs at all. I love Priceline!!!
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DO NOT RISK BOOKING HOTELS THROUGH PRICELINE.

I booked a hotel for two nights while traveling in France, but the place was abandoned when we got there. Priceline customer service is through a third party who has not helped me get a refund at all. The first time I called, they said they would investigate and email me back within a day, and I never got an email back. The second time they said my name didn’t match the confirmation which didn’t make sense because the first call I made it did. I never leave reviews but after this I will openly say that Priceline is a SCAM.
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Promised refund = lie

I stayed in a hotel with no hot water and disgusting stains throughout the entire room, I was promised that I would be getting a full refund for my stay in an email (even the hotel told me I would but price line would be the one giving it) just to wait a whole month because β€œit has to be approved by the sister company booking.com” then at the end of my wait I receive an email saying I’m not getting the refund completely disregarding the first email I received. 100% will not be using this app again to book anything.
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Amazing

Best deals ever

Hertz took my money

I booked a car through priceline.com paid upfront and did not receive the car. Priceline tells me the rental car place took the money but they did not give me a car. Priceline is currently reviewing whether or not to refund my money, I’ll leave a more detailed review once that process is complete.

Where are my account settings?

I can’t seem to find a way to view and change settings like email address or password in the app.