Scratching my Head and wondering what ineptitude I will face next!
I have come to the conclusion that the company has decided to have poor customer service and then ignore the reviews. Why worry when you are the only rental company around in a town with no airport! They really can’t fail at this point, so why care! I have been dealing with the insurance company who has stated that they do not know the rates of the rental company. My insurance covers 80 percent of a rental. Since The insurance company can’t tell me the rates, I follow the instructions and call Enterprise. I speak to a local representative that forwards me to what I believe is a call center. I don’t believe that English is the first language for this young lady, as I have an extremely hard time trying to understand many of the words that she is saying, and I am consistently having to ask her to repeat herself. We finally are able to get the reservation scheduled, but she is now unable to tell me what my rate is or what vehicle I will be getting. Her statement to me is that she doesn’t know the rates and that I am going to have to call the insurance company.
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My last experience with Enterprise
I had to write to express my delight with my last experience. Although all staff were extremely helpful, I dealt with Mr. Darren Bertrand and the service he provided me was exceptional - he went above and beyond in my opinion and I wouldn’t write this otherwise. I had not rented a car in a while, but needed one while mine was getting repairs… I thought it would be such an ordeal. I was mistaken; he provided me all the information I needed, was very kind and obviously very well-versed with the operations of Enterprise, other than just what his job title entails. This says a lot about a company when there is cross training involved and I only need to speak with one employee to become armed with all the information I need to feel comfortable. Thank you so much Darren, I really enjoyed meeting you and hope to see you soon.
Regards,
Cynthia Sonley
Regards,
Cynthia Sonley
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Love my Enterprise
Always great, courteous service.