Leave a Review Enterprise Rent
Doesn’t work
The app is a mess, these must be a bunch of fake reviews. The reservation doesn’t load and like someone else mentioned it can delete your reservation without you doing anything . The reservation still exists but it’s just the app. You have to reinstall. More of a pain than just doing the traditional way.
Oh, and I had to download the app because the website portal for my connected partner discount wasn’t working and would not go through when I pressed submit, had an error screen that didnt make sense. I tried calling but the customer service wasn’t helpful at all- and offered to reserve for me but then quoted me 30% more $$$ than what the website originally said (which didn’t work either so that’s when I had to download the app since the login I created didn’t work on the site) . I’m looking for UX Design work! if Enterprise needs an actual functioning design system across all products, I can do that and help fix this mess.Show lessmusicgenres
Horrible
I had a miserable experience with the enterprise in Sanford / Orlando airport they literally tried to say I put a dent in the car I had gotten insurance through them and always have in case something like this happened!! It was barely visible and I was in a town home the spots were so small I know someone hit me while pulling in or out of the space beside me on the passenger side and they tried to say it was my fault anyway and that he was going to get ahold of his supervisors to note the damage and this guy was just a complete punk kid I told him “I’ve been driving longer than you have been alive” and I’m 100% covered my fault or not when I get insurance through enterprise but the customer service was horrible I was so upset I left a $300 pair of sunglasses in the pop down holder and my wife left her rosary (which was given to her by her great grandmother and can not ever be replaced!) I have never had issues with any other establishment but ORL/SANFORD AIRPORT IS THE WORST!!!!!!!!!Show lessGMcleanII
Beyond irritating.
For literal weeks I have been on the phone for hours a day with customer service or waiting on emails because I cannot login to the app no matter what is recommended I do or how many times I try changing my password (but can’t even get past the submit button) or when the Support Team, who are able to change my password successfully, but when I go in to login with the new information, it still says unsuccessful. I can login on the website, but that does not help when you’re trying to redeem your points for a free rental because you have to do it on the app. For some reason Customer Service won’t make the reservation to use your points either. With my situation right now, it would be an incredible blessing to be able to utilize the points I have earned to redeem the free rental. Just like it would’ve helped the couple weeks ago I was trying to get it. I never had any issues before when I was paying out of pocket for the rentals, but as soon as I want and actually need a rental and tried to redeem with my points now the app doesn’t want to work and I keep having to do the same things over and over and over again and continue to have the same result of it not working because it keeps saying unsuccessful login.Show lessCarmella Chanel