Leave a Review Hertz Rental Car, EV, SUV, Van
Terrible App, Worse Company
I booked a rental car directly through Hertz. I need to either modify the pickup time given my new flight, or I need to cancel the reservation. I have called over 5 times to speak to someone, not a single human has answered the phone. The automated message directed me to the website /modify, or the app. On both the app and website, there is a section label modify, that asked for a confirmation number, and my last name. Whenever I put these in, I sends me to the “book” section, to put these numbers in again, when I put them in again, I am sent to a screen that asks for my IATA, TACO, or ABTA, as if I am a travel agent. This has occurred every single time I have tried. I have absolutely no way to either modify or cancel my reservation, and when I am not there at my current pickup time, I will forfeit the entire cost of the car for my trip, which will double my rental car expense from $600 to $1200 because I will need to rent another car. Do Not use Hertz. If you work for Hertz and are reading this, you should be embarrassed about the state of your product and the way your company handles customer support, and you should quit and find a new company.Show lessMerklehugh
Worse customer service ever!!
I was unable to make to my destination on Weds. Thursday morning I was able to get a flight into SLC. I called Customer support (it took approx. 30 minutes) She said if I didn’t use this reservation I would be charged a cancellation fee. So not to change this one use it. When I landed in SLC I went to the Hertz counter and asked about picking up from the airport instead of downtown. No, you need to pick it up downtown. I asked about cancellation fee. He said they hold it for 24 hours so my reservation was not Cancelled. I took the light rail to downtown and walked to the 750 Main St. SLC facility. Upon arrival I was told my reservation had been cancelled and NO cars were available. No WI-fi to use laptop. I tried on my iPhone and thru the Hertz app. I have bragged on Hertz and the Gold reward program! How I arrive at an airport and just walk out a pick a car. This WRONG information that reservation was not cancelled from 2 different sources was horrific.Show less1rhoda
Hertz/Dollar, the best & most reasonable, hassle-free…
Where do I start! Where were you when Avis😡treated me like an unloved dog!😂 I had no idea how amazing Hertz/Dollar really is! Easy terms and a smooth and simple process and boom, you’re rolling! Reasonable and no hidden fees! Avis is terrible in that that stole almost a $1000 dollars from me for things that they were responsible for! My rental was towed after a car crash and Avis didn’t retrieve it for twelve long days but drafted my account for nearly a $1000 for storage when I had no idea about until my account was negative for nearly a $1000! Hertz/Dollar does everything better and for a lot less! I will continue to rent and refer! Thanks Hertz!Show lessDaughterOfYah!