Review
Love Hertz
Gold Member
Zero perks and discounts for gold member very disappointed
Paris location really bad
I booked a car for Oct 17 1230 pm and they are asking me to wait 3 hours to get the car as they don’t have car right now
App can not find registrations
I am an Australian but I travel a lot and wanted the hertz app to be able to help me manage my bookings while overseas.
But every time, on the last 3 trips, when I enter the confirmation number it just gives me an error saying oops something went wrong and can not find reservation.
How is that possible? I’m a presidents club member, I do a lot of rentals but your app is driving me away to the competition. Now I need to call a number and wait on hold to extend my reservation. Please fix this.
But every time, on the last 3 trips, when I enter the confirmation number it just gives me an error saying oops something went wrong and can not find reservation.
How is that possible? I’m a presidents club member, I do a lot of rentals but your app is driving me away to the competition. Now I need to call a number and wait on hold to extend my reservation. Please fix this.
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Not easy
Hard to get logged in. Did it in my computer and then logged into the app. Fine now
Terrible App, Worse Company
I booked a rental car directly through Hertz. I need to either modify the pickup time given my new flight, or I need to cancel the reservation. I have called over 5 times to speak to someone, not a single human has answered the phone. The automated message directed me to the website /modify, or the app. On both the app and website, there is a section label modify, that asked for a confirmation number, and my last name. Whenever I put these in, I sends me to the “book” section, to put these numbers in again, when I put them in again, I am sent to a screen that asks for my IATA, TACO, or ABTA, as if I am a travel agent. This has occurred every single time I have tried. I have absolutely no way to either modify or cancel my reservation, and when I am not there at my current pickup time, I will forfeit the entire cost of the car for my trip, which will double my rental car expense from $600 to $1200 because I will need to rent another car. Do Not use Hertz. If you work for Hertz and are reading this, you should be embarrassed about the state of your product and the way your company handles customer support, and you should quit and find a new company.
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Really great upgraded app
Nice and simple and fast.
Worse customer service ever!!
I was unable to make to my destination on Weds. Thursday morning I was able to get a flight into SLC. I called Customer support (it took approx. 30 minutes) She said if I didn’t use this reservation I would be charged a cancellation fee. So not to change this one use it. When I landed in SLC I went to the Hertz counter and asked about picking up from the airport instead of downtown. No, you need to pick it up downtown. I asked about cancellation fee. He said they hold it for 24 hours so my reservation was not Cancelled. I took the light rail to downtown and walked to the 750 Main St. SLC facility. Upon arrival I was told my reservation had been cancelled and NO cars were available. No WI-fi to use laptop. I tried on my iPhone and thru the Hertz app. I have bragged on Hertz and the Gold reward program! How I arrive at an airport and just walk out a pick a car. This WRONG information that reservation was not cancelled from 2 different sources was horrific.
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Clean App But Error with Apple Wallet
The app is clean and easy to use. But I can’t use the ‘Add to Apple Wallet’ buttons; both the membership and reservation buttons do not work. Error is ‘Error: We are experiencing service issues, please try again later’. Been like this for a few months.
Can’t download to Apple Wallet
App not working to allow download of booking or member card to Apple wallet. Taking too long to fix
