Leave a Review Hertz Rental Car, EV, SUV, Van
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I used the mobile app to book this because it gave me the option to pay less now rather than more later. The web version just gave me the pay later price.
The web version gave me the option to choose which credit card to use. Unfortunately both my personal and business cards end with the same last four digits. It didn’t show enough info to know which I was choosing. The mobile app also showed exp date so I knew. Unfortunately it wouldn’t let me choose. I still have no idea which one it chose for me. I don’t remember having these problems last time I booked.
I travel and rent cars frequently. Beyond the pricing and paying dilemmas, the rental experience is usually good unless I have to involve a person. Then it’s not so good. But they’re all bad in that regard, which is why a functional online experience is so important.Show lessDisappointed Lyncer
So disapponted
I have been a hertz gold member for over 20 years. Recently ( the past year) my name has not been posted on the gold member board. I have made numerous phone calls, texts, emails and every time they tell me its fixed and no problem and every time I have to wait on a line where the gold member employee says they have no idea why and I have to call. I have been on the phone for hours, called every number they give me ( all which lead back to the same promps). They will never let me speak with a supervisor saying I will get a call back in 24 hours. Twice they have “ escalated” my complaints but no response. I recently got a woman on my text who was so kind and u understanding and tried to be helpful but even she could not fix the problem. And basically told me she was closing the complaint text string. Im one rental away from changing company's. I rent at least 10 times a year so seems really pathetic on their part.Show lessdisapponted rob
Hands down worst experience in Memphis
I am Gold member and had a reservation. I arrived late in evening after several flight delays only to find no cars available. They were working to bring them from another lot. So I waited. I finally got a car about 20 minutes later. I’m ready to head do hotel after long day. I pull around and am stopped behind about 15 cars waiting to exit. After 15 minutes, I see people getting out of their vehicles, so I got out and walked up. The system was down and they couldn’t connect people to the vehicle and let them go. They had no back up plan. Their answer was to just keep trying to reboot. When I suggested they manually take everyone’s info and manually open gate, they told me to get back in vehicle. After waiting an hour with no movement, I put car back and called for a ride.Show lessReblynrit
Charged a non smoker!
I do not smoke. I’m not a religious person but that’s just not a habit of mine. No one in my family smokes! I have been renting cars for over 2 decades and never once been accused of smoking in a rental. You know why? Cause I don’t smoke!!!! Somehow I rented a vehicle while my family was in town visiting me while I’m in town for work. I would definitely not smoke around my 12 year old son! But somehow at turn in (which I’m a gold member they literally tell you just leave the keys in the car and go. An hour later I get an email that to be honest I never checked, it’s usually just a receipt that I bill to my relocation team. My wife takes care of that and she is the one that pointed it out to me the next day. I text their number and they said “sorry we found ash in the vehicle, you were smoking”. Gee thanks for letting me know I must be crazy because we don’t smoke in my family!Show lessPearlanddad
App won’t give up to date rental information
I have used this iPhone app for two trips now: one to Orlando and one to Honolulu; and I am getting ready today to pick up a Hertz car on Maui now for a third trip. In all cases the Hertz application won’t show the upcoming reservation when I am on my way to pick up the car on the day of. When I go into the app it says there is no reservation either. When I go into points history it doesn’t show my previous rentals. In order for me to find the reservation for Maui today I have to go to my email, find the reservation number, paste it into the Hertz app under “modify/change” my reservation, hit search, and then finally the App will find it. This happens each time. When compared to an aircraft or hotel reservation this Hertz app is a joke for finding the reservation when you need it most. I shouldn’t have to go into my email to find a reservation that the application clearly has access to but won’t display for some reason.Show lesslulolean
Poor Customer Service
Was given incorrect information by three service agents. As a President’s Club member I know the Hertz policy/rules, but the agents that assisted me gave inaccurate information about how to add an additional driver. I was not supposed to be charged and the Exit gate agent informed me unless I book through AAA there was a fee. Granted I had just waited in line at the inside counter and read the sign stating additional driver is free with Hertz Club. The inside agent refused to add the driver and directed me to the exit gate. There, the agent was rude and told me to back up and go back inside if I didn’t want to be charged. She didn’t have the equipment to add a driver to my President’s reservation.
It was 6:30a and hard to believe agents are rude at the beginning of the day. I feel for those customers coming later in the day.
Hertz it would be beneficial for you to train your agents and ask them to smile a little.
Very disappointed!!Show lessCustomer6:30
Tried Extending Rental Got Nowhere
1. Tried extending on the app, it said my reservation number wasn’t valid. 2. Tried extending through Expedia, they said I needed to go through hertz and gave me the 1800 number 3. Tried extending through the 1800 number and they were able to get my reservation pulled up with the same number the app didn’t recognize but said I needed to call the number of the place I rented it from 4. Called the place I rented it from, the number they gave me wouldn’t connect This is some of the worst I’ve ever experienced when it comes to car rentals. I’ve put in about 3 hours of time, energy, and phone service trying to do a simple task that no one seems to be able to help me with. If they try and get upset that I bring the car in a day later I’m going to be livid. You can’t advertise that it is easy to make changes if it is this difficult.Show lessemily-wallie
Be mindful…
Overall good app (great features and ease of use…can add res to my wallet for faster processing if it’s needed) but one thing seems off with it.
Had a res for a mid-size car booked at a good rate. Logged into the app to verify my res a week later and it asked if I wanted to upgrade to a large sedan for for a little over $4 (in a pop up)…thought why not for $4. It did not state per day or total, just do you want to upgrade for $4.xx. Yea…that was not the case. Looked at my new res and it was $160 more than the original. The $4.xx was def not the upgrade cost and something was a miss with the system somewhere (the math did not really add up). So, note to self…no longer trust the pop ups.
Called cust service and they were not able to go back to my existing res. They had to cancel the whole thing and then rebook. On the plus side though, they gave me the full size for a few bucks less than the original. Happy with customer service, just wish I did not have to go all through that.Show lessHemiDave
DO NOT UPGRADE
such a fun scam… booked a rental with Hertz two months ago for like $430. Log onto the app to see where the location is. Prompted with “upgrade the size of your car for $45 total.” Clicked it to see what that was about and it upgraded me. New total is now $850. hmm… Called customer service to go back to original price, they dropped me to $805. HMMM… Turns out if you “change your reservation” at all, in any way, then your original reservation is void. So my when I clicked the $45 option, it deleted my original rate and just gave me the rate of the car as if I’d rented it TODAY, plus $45. Called multiple times, can’t change it back. Can’t afford new rate 🤷🏻♂️Show lessSpiges17199
Terrible customer service and deceiving advertising
So I booked a car rental fro one day and half from the Hertz in LAX. The car was in good condition but there was zero help from the people working there. I asked where was the car I booked and the manager was like “just pick one from there” and when I asked a follow up question he straight up ignored me.
I was like whatever I picked my car and drove away thinking everything I needed to pay was paid for. Boy was I wrong! So when I booked the Hertz I put as drop off location the Hertz in Burbank (21 miles from the LAX one) since it was closer to my airbnb. Went to drop off the car and I get a $60 charge the day after, when I ask support about this they said it was an “intercity fee” for dropping off the car to a different location. Nowhere near the checkout page it said I was going to be charged a $60 fee for selecting a different location. Would I known that I would’ve dropped off the car at LAX and uber back to my airbnb (I guarantee it wouldn’t have costed me $60).
Very sad about my experience with Hertz and would not recommend it to anyone. Oh and don’t forget to fill up the tank before you return it or they will charge you $9 a gallon to fill it up themselves (they also don’t tell you that I had to google that myself)Show lessemmanuele22
