Check in function doesn’t work
Tried repeatedly to us ap to check in but does not work
Difficult process to modify pick up time
So far I have spent a frustrating 30 min+ trying to change the pick up time today of car rented through AEROPLAN.
Hertz website says go to place I booked the car ie AEROPLAN, but AEROPLAN says go to Hertz website !!!
Why doesn’t the Hertz reservation itself have a Modify tab to click . It has Cancel. I don’t want to cancel. I just need to modify pick up time as Air Canada sent email saying flight delayed so I can’t get the car at the time originally booked.
It should NOT be this hard to accomplish such a minor task.
😡
Hertz website says go to place I booked the car ie AEROPLAN, but AEROPLAN says go to Hertz website !!!
Why doesn’t the Hertz reservation itself have a Modify tab to click . It has Cancel. I don’t want to cancel. I just need to modify pick up time as Air Canada sent email saying flight delayed so I can’t get the car at the time originally booked.
It should NOT be this hard to accomplish such a minor task.
😡
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50 Plus
I entered 50 plus and was shown prices $300 more than without a 50 plus discount code.
Online booking
Thank you for quick booking through online app
Worthless - prepaying means nothing
I booked a car on the app for a last minute trip. I prepaid using Amex for a Tesla. The charge went through. When I arrived at my destination at Midnight they asked for my card. They said it was declined and I needed another. I called Amex because I did not know why it was declined. They said they had not declined any transactions and that there must be a terminal issue. They tried a different terminal and that did not work. Hertz would not key the card in. It was my only credit card. I would need to use my debit card, but they would not rent a Tesla with a debit card and the car that I could rent cost more. Additionally, since I was using a debit card I was going to have to pay an additional $500 deposit.
It was late and the rental car kiosks were closed. I was exhausted, in a strange place and felt Hertz took advantage of a weary travelers vulnerability. I will not be using them again.
It was late and the rental car kiosks were closed. I was exhausted, in a strange place and felt Hertz took advantage of a weary travelers vulnerability. I will not be using them again.
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Please add Bonza airways
Please add Bonza airways so they can be selected from the drop menu when linking a flight number to a car rental. No ability to do this currently.
Good App
Why can’t I add my card to my Apple Wallet? Why can’t I add my booking to Apple Wallet? Why can’t Hertz Fix this?
Did not honor reservation
We were flying home from vacation and had to connect through DFW airport to get back to Oklahoma City. Our first flight was delayed meaning we were going to miss our home connection. So about four hours in advance and prior to landing in DFW I used the app to make a Hertz reservation with a pickup in DFW and drop off in Oklahoma City. The app accepted the reservation and credit card and gave me a confirmation. I went ahead and told the airline not to worry about re booking us as I was just going to get home that evening via a rented car and three hour drive. Hertz counter agent upon arrival told me they had no more one way vehicles available and I could not rent. How they would accept the reservation through the app and then not honor it is incredibly frustrating. There were a couple of other families on the same boat as me that evening. The app and rental centers obviously have a disconnect. Will try to avoid Hertz in the future.
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New app is awesome
It was worth the wait - the new hertz mobile app is amazingly easy and fast.
Apple Wallet button doesn’t work
App is great, just wish the apple wallet button would work. Always says experiencing technical issues.
