Leave a Review Hertz Rental Car, EV, SUV, Van
Trouble adding card to Apple Wallet
When I joined the Gold Club, they gave me the option to print out a card, as they will not send out a physical card. This printed card has nothing but the Hertz logo, and my name, kind of low budget in my book.
I wanted something I could us to easily identify myself as a Gold Club member when visiting a rental location. My next option was to install the app, in the hopes it would allow me to put the Gold Card in my Apple Wallet. They do have the option to add the card to the wallet on the account screen, but every time I try, I get an error, and can either try again, or call an 800 number. Please fix this.Show lessDavid in Hollister
Hertz is a selfish company
Hertz says all the right words, but they could care less about their clients. I have been a very loyal customer for more years than I can count, and yet they seem to be able to double their rate to me with no explanation, and no apology.
Times are tough for all of us Hertz, but if you forget about us now, we will forget about you later… Hertz could be so much better. Newest insult, one way rental that I have been doing for over 20 years now requires minimum 2 days. I’ve been loyal to Hertz, but they could care less about me. Too many glitches in making a one-way reservation.Show lessSndMann
Latest Hertz App Update
Hertz App Update
Bring back the previous app. There is no longer the ability to make such selections such as prestige etc!
The vehicle classes are nowhere to be found like where they used to be. How do you know what the vehicle classes are if they are not listed.
Also under the previous app the ability to pay later or pay now was apparent. Now you have to click on the vehicle to see your payment choices.
I no longer have the ability to specify a specific vehicle class. Instead if I select SUV, I have to scroll through all of the SUV’s to be able to get to the one I want. This is a needless waste of time!
Under the old app once you selected a vehicle, that one screen would give you the ability to either pay later or pay now. Now in order to have that ability you have to navigate to the next screen. This is a waste of time. Screen shots were provided to Hertz but their response was very evasive
Hertz used to be my only car rental company. But after this latest update, my loyalty to Hertz will be changing!
The previous app was very user friendly but the newly released app is a piece of junk that is not even worthy of one star!Show lessSpeedtrap540540
Password retention
Unlike most apps I am always having to re-log in my account and password. There is no facial recognition capability like most apps.
I have to go through my files and constantly look up my account because it should be retained in my phone for convenience.
If your system is constantly having to send emails to update passwords:.. uuuhhhh…. Ding ding ding… that is a sign that it needs to be fixed. Just a friendly suggestion.Show lessLgeneral
App not working
For what seems like well over a month, I am unable to log into the app. I’ve updated my password, even deleted and reinstalled the app. Every time I attempt to sign in, it says “we are experiencing service issues. Please try again later.” This has been a consistent problem for a significant period of time. The website has periodically given me similar issues as well, forcing me to have to call customer service to actually rent a car. I’m hopeful the developers can figure out the solution soon. This has been a headache to rent cars for business trips.Show lessOUBaseball3205
Difficult to use when changing plans
I needed to extend my stay. The app is unaware that I have a current rental. I mean, I log in and authenticate, and it knows who I am, but nothing about my rental. So to extend my rental, I need my receipt and my drivers license number. That’s horribly inaccessible and inconvenient.
The receipts in the car… and they typed my drivers license number in wrong at the counter. So I have to call them by phone and wade through 5 minutes of automated messages. Pretty poor service and design.
I previously had problems with my car. The only thing the app seems good for is reserving a car and taking your money. If you have a problem, you’re on your own to solve it.Show lessURgunnaDIEclown
Why is this app so bad?
If you have a hotel reservation or a flight reservation all you have to do is login to see your reservation. With hertz, they have literally no idea about your reservation without you finding and inputting both your record locator number and the last 4 of your drivers license. Is this just laziness or malicious aggravation to annoy travelers?
Has anyone from hertz ever used this app when traveling? Has anyone at hertz ever used an airline app or a hotel app that provides all of your information when logging in without having to find the information that the company should already know from your login info?Show lessRichie510
Wrong turn Hertz
The downward spiral of your company’s service, accessibility and pricing is unbelievable. Nothing is smooth where everything used to be easy. I used to use the managers special until I was given a Mustang and then charged an outrageous amount. Trying to clear up the mistake took many phone calls and emails. Finally I was so angry and frustrated I flew to the location just to straighten it out. The on sight manager recognized the simple mistake and corrected it when the call centers wouldn’t. I even got an email blaming me for the problem. The app never works right and constantly asks for me to reset the password. I always use the same password when I reset it. The last time took me 2 days to accomplish the task! Get better! I’m asking my company to use another company for our rentals!Show lessBilling in
Reservations don’t upload to Apple Wallet
The Hertz member ID card uploads to Apple Wallet as it should, but when I try to upload a rental reservation, the app freezes and it does not upload.
This is particularly frustrating because I can’t even go to the app to see my reservation once I get the car, because it disappears from the app immediately when I pick up the car!!!
I am forced to take screenshots of the reservation to have relatively quick access to my information 😦Show lessLaz444
Extremely POOR customer appreciation
We rented a pickup truck a few months ago. When attempting to exit the facility at LAX there was a problem with my ID and I was instructed to return to the Service Counter. The pickup was a full size pickup and due to the size I was attempting to exit the lot at the widest exit kiosk which was on the left side of the kiosks. When the attendant told me I had to return to the Service counter I asked THREE times how I was to turn in a very small area to return to the Service counter. Each time the attendant told me to make a sharp right turn from the kiosk. As soon as I began my turn the right rear of the truck struck the security barrier. A supervisor came to the area and he moved the truck from the barrier and stated “the attendant was wrong to ask me to turn, he should have had me back out of the kiosk”. The supervisor could not make the turn in that area and moved the truck forward out of the lot onto city streets and back into the lot. A claim for the damage was made to my insurance company and I was forced to pay the deductible of $500 to Hertz. No investigation was made by Hertz nor any culpability made against the attendant.Show lessChiprtom
Developer Response
Thank you for taking the time to rate your experience with us. We hate to see that your experience is less than satisfactory. If you are still in need of assistance please reach out to our team on social media. We truly appreciate the feedback. - Hertz App Team
