Absolute garbage app
This app consistently logs me out and provides me with no real relevant information. I unfortunate have had to switch my business to Hertz because of my company’s contract, and it’s truly been the most miserable experience (even beyond this app). When trying to call and get help, there’s no evidence of your current rental anywhere within the app and you’re forced to scan through the multidude of emails just to guide the “agents” for help (I put agents in quotes because they seem to be incredibly useless). Ironically, it’s relatively easy to book a reservation; beyond that, everything is time-consuming, redundant and poorly designed. Avoid using the app at all costs.
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Tech not up to level of service provided by hertz
Recently did an online reservation for a specific vehicle type for a move. Within a hour of making the online reservation, I get to rental agency and am informed that the last car of that type was rented this morning. Thankfully, local agent had a plan B that worked for me. Was inventory online and in real world often don’t match. Great service recovery!!!
Today I needed to extend a rental. Cut and paste the rental number on phone into hertz app and number comes back invalid. Re-enter by hand and same result. Try on computer & get same result. Now call and hertz attempts to charge a $10 fee to extend. I ask about the fee and the helpful human waives fee. Another good service recovery.
Hertz needs to their tech straight so that they’re front line people can focus on real customer issues.
Today I needed to extend a rental. Cut and paste the rental number on phone into hertz app and number comes back invalid. Re-enter by hand and same result. Try on computer & get same result. Now call and hertz attempts to charge a $10 fee to extend. I ask about the fee and the helpful human waives fee. Another good service recovery.
Hertz needs to their tech straight so that they’re front line people can focus on real customer issues.
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Worst car rental experience ever
I attempted to rent a car and when I arrived at the location, whoever worked there had closed early and I was unable to pick up my rental. I asked for a car at a different location and spoke to 8 different people on the phone over 2 hours. Frustrated beyond belief and in a new city without a car, I asked for a refund and was denied. Essentially taking my money and not giving me a car. After really raising my voice they reluctantly said they would refund the money. But that was a lie and no one put in the request to refund me. So I had to call back 2 additional times to get my refund and finally a month later received it. I have never wrote a negative review on anything in my life. But i had to say something about this company. I will never use this company again.
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Terrible service
If you value good service, your money, and your sanity DO NOT GO WITH HERTZ!!!! The only reason I gave 1 star is because 0 stars isn’t an option!!! This company will STEAL your money and try to charge you fees at the same time!!! When I call billing, I am out on with the least helpful people I have ever dealt with in my life. I have been waiting 2 weeks to be refunded my money and they say it will be 7-10 more business days to get my money! Why? Because the first person I dealt with didn’t file my claim, who was apparently a supervisor!!! I will go through Christmas and into next year without my refund!!! Hertz does not value their customer, if you love yourself go elsewhere!
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Bad App
App is not user friendly!!
If I’m in a foreign country it goes to local language, no option to lock in English.
The app can’t remember the airline info I always use. That forces me scroll thru 10 mile long list to find United Airlines.
I use the same United Airlines frequent flyer account to earn points. Every reservation I make I have to scroll thru 10 mile long list to find United Airlines at the bottom.
Why can’t you program the app to retain that info?
If I’m in a foreign country it goes to local language, no option to lock in English.
The app can’t remember the airline info I always use. That forces me scroll thru 10 mile long list to find United Airlines.
I use the same United Airlines frequent flyer account to earn points. Every reservation I make I have to scroll thru 10 mile long list to find United Airlines at the bottom.
Why can’t you program the app to retain that info?
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Kona Airport delivered my first terrible experience with Hertz in 20 years.
I have rented with Hertz for over 20 years and have until Friday received consistently very good service. That streak was broken at the Kona Airport Hertz.
First of all, my name and others were not on the board. So we all needed to go inside to the counter. The main reason I am a Gold Club member is so I don’t have to wait in such long lines.
Turns out the reason was that the car wasn’t close to being ready. Which no one had the consideration to inform us. So waited along with several others similarly treated for 35 minutes with the others affected in the same way until the vehicle finally shows up.
I am seriously rethinking my sole allegiance to Hertz.
SteveV
First of all, my name and others were not on the board. So we all needed to go inside to the counter. The main reason I am a Gold Club member is so I don’t have to wait in such long lines.
Turns out the reason was that the car wasn’t close to being ready. Which no one had the consideration to inform us. So waited along with several others similarly treated for 35 minutes with the others affected in the same way until the vehicle finally shows up.
I am seriously rethinking my sole allegiance to Hertz.
SteveV
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Response from developer
Thank you for taking the time to provide us with your feedback and we truly appreciate your business. We are sorry to see that your experience is less than satisfactory. We consider all feedback important and appreciated as it provides us with the ability to make improvements to our services. We hope you will give us another chance to provide you with a more positive experience in the future. ~Lynda
My Only Car Rental Company
Hertz is my only Car Rental Company. I am a Gold Member. I pick a car level I would like and Now able to pick the Car you would like. Usually able to find the Car I picked in numerous colors. So able to pick the Car I want and drive to exit for paperwork Gand am on my way with only 3 minute check out.
Regardless of where I rent a Hertz, most locations let you pick your car all at the same rate.
Regardless of where I rent a Hertz, most locations let you pick your car all at the same rate.
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