Terrible experience
Terrible experience. 2 problems. 1st: I was told I could drop the car off after hours in their lot. The lot was full when I arrived late at night. I didn’t know what to do or where to leave the car, and couldn’t get a hold of anyone with customer support. Finally I found a phone number I could text for support and was informed to park the car on the street near by and make a note of it. After initially arriving to dropping off the keys, over an hour of my time had been wasted. 2nd: A few weeks after the rental I was charged a $20 toll road fee that was incorrect. I used a carpool lane with my family, which was also an expressway, only to be charged $20. When I called to fix it, I was offered no support, no sympathy, and no refund. I wasted another hour of my time being transferred multiple times. A multi million dollar company couldn’t take off a $20 fee to fix a mistake, and make up for an incredible hassle. Ridiculous. Lousy customer service. Even restaurants refund your meal if you’re not satisfied. Will never use again. Will tell everyone I know for the rest of my life about this experience and to never use Hertz. I imagine that damage will cost more than the $20 saved by refusing to help me out.
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Response from developer
Thank you for taking the time to rate your experience with us. We hate to see that your experience was less than satisfactory. If you have more details to share about your interaction with our location please reach out to our team on social media at (m.me/hertz). We truly appreciate the feedback. - Hertz App Team
Disappointment
I have been with Hertz for a while and have always gone to them when needing a rental. Well today I was supposed to pick up a vehicle from Montgomery, AL at 5pm. My flight landed at 505 as scheduled, but unbeknownst to me the desk there closes at 5pm. Now I get to the counter at 515 and no one is there. You know you had a renter coming on a flight so why not stay an extra 20 min? If your answer is well you arrived after our hours so I don’t see the problem, well then we have a problem.
Your app doesn’t have a number to call to talk to an operator when you have an issue in the contact us section of your app. May want to add it.
Your app doesn’t have a number to call to talk to an operator when you have an issue in the contact us section of your app. May want to add it.
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My last rental
Last time I rented a vehicle I drove to Dallas for my Dads funeral. From the beginning, I was treated poorly by the Clinton hwy location. The seven oaks location did what they could but it was still a mess. I drove all the way to Nashville in a terrible storm and t up to standards as I’ve been renting from y’all for 20 years. The car was making noises, gliding on the highway due to flooding rain and when I finally found the Nashville Airport the car was steaming and I guess over heating. I was given another car but I had to walk around the parking lot for an hour looking for it because it was not parked in the space they sent me. I had to unload everything and reload. Once I got the new car things went great but I was late to my dads service due to the several hour delay.
I’m telling you this because I was never given points for my rental. Also I hope I am treated better than I was at Clinton hwy. I’ve rented from seven oaks many times and everyone is always very busy but very attentive and polite. Thank you
I’m telling you this because I was never given points for my rental. Also I hope I am treated better than I was at Clinton hwy. I’ve rented from seven oaks many times and everyone is always very busy but very attentive and polite. Thank you
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Response from developer
Greetings, we hate to hear that you've been having issues with our app. If there's any more information you would like to give us as feedback we would be happy to hear it via Message on our Facebook or Twitter pages. Thanks for taking the time to leave us a review. Please know you can always use our website to update your account, or you can reach out to us on social media for assistance. -Donna
Sometimes it works.
It’s about a 50-50 chance that this app will work when you try to book a car. In the past year (or since Hertz’s bankruptcy, perhaps?) the app times-out, fails to display correct discounts and leaves you unable to book from a mobile device. It’s even worse from an iPad than an iPhone.
It used to work flawlessly, so maybe they’ve cut too many costs to stay afloat. And, the cars are dang expensive to rent now. But, I’m flying into places that don’t have a lot of rental options so I grit my teeth and stick with this shoddy excuse for an app.
It used to work flawlessly, so maybe they’ve cut too many costs to stay afloat. And, the cars are dang expensive to rent now. But, I’m flying into places that don’t have a lot of rental options so I grit my teeth and stick with this shoddy excuse for an app.
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Would rather pay more and use a different app/company
Ordered a rental through the app. Confirmed it’s location. When we showed up to the rental at the airport we were told the location had been moved. Customer service rep told us to call customer support who attempted to contact the airport to check availability. I watched the phone ring and the customer service from the airport would not pick up the call right in front of me. Customer support said if I wanted to make any changes to the reservation they would charge me 4 times the original quoted rate. I would never use this app again and would not go with Hertz for any reason.
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There is only one downside
I like Hertz... A LOT. They are hands down my favorite rental car company. The only con with Hertz is the extremely limited selection of “premium” class vehicles.
The only car available in this class is the Chevy impala. The LT trim is not “premium” at all, the premier trim is cozy but the car itself is just not a good car. The transmission is horrible and I’ve had 3 different impalas rented from Hertz conk out on me at red lights in the past 8 months. Add more vehicles to this class and get rid of those impalas.
The only car available in this class is the Chevy impala. The LT trim is not “premium” at all, the premier trim is cozy but the car itself is just not a good car. The transmission is horrible and I’ve had 3 different impalas rented from Hertz conk out on me at red lights in the past 8 months. Add more vehicles to this class and get rid of those impalas.
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Poor app constant problems
I have deleted this app in the past my husband and I spend thousands in rentals a year for business. Some times I get so angry trying to book I just get on the Enterprise app and book other times I call the store or 800 number sometimes I book they Priceline just due to the issues with the app. It’s sad as much money as this company makes it can’t have a good working, bug free, easy to book app. It has cost Hertz money and bookings from us and I prefer Hertz. Guess I will be deleting the app yet again!
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Constant bug issues
I am a president circle member that has rented a car with hertz in total this year for over 150 days. After the last update I can not seem to be able to rent a car with the app. It always has some kind of issue that says try back later or member id format is incorrect. As a person who is constantly on the go the app was a godsend for last minute car rentals. And lately not so much. It’s impossible to talk to someone to try and get it fixed. The only number I could find was the platinum where someone would actually answer the phone. I was told they could not help me and to please not call the platinum line again as it is for platinum members only. I then asked while I had them on the phone what it would take to be platinum and they said I would have to be invited. I said including the last 6 months last year and the first six months of this year I have rented 350+ days in a years time and they said sorry that doesn’t cut it. With the app not working as well as hertz not willing to at least have the conversation about upping my status it may be time to find a new rental car company. I’m sure there are others out there that would appreciate a 365 days a year rental customer as well as a company that has an app for people that are constantly on the go that works.
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Response from developer
Greetings, we hate to hear that you've been having issues with our app. If there's any more information you would like to give us as feedback we would be happy to hear it at m.me/Hertz Thanks for taking the time to leave us a review. Please know you can always use our website to make a reservation. -Bob
Unreliable pricing and availability hours
I’ve use apps for almost every reservation I make (hotels, flights, cinema, etc) but have been sadenned that a high class rental service like Hertz still has me using my laptop. The reason is that the app systematically provides different information than the website.
Pickup and drop off hours are possible to set outside the opening hours of the selected locations, even if outside office hours is not available. The only clue is an error message instructing to call Hertz.
Guessing the right times, you can actually find vehicles to reserve, but I see prices over 2x what the website gives me. What’s stranger, the pay at desk price is in US Dollars and the pay now is in Euros. I For reference, I live in New Jersey, USA and have my profile upto date and am logged in.
The website gets all these right out of the box, so the data exists to make this work. For people looking to find rental on a phone, Hertz is loosing a lot of business. Before realizing these downfalls, I moved multiple reservations to Avis, Turo and GetAround.
I rate this app unusable for rentals as it stands and would only use to quickly find the customer service phone number - which I could use the mobile browser for just as well.
Pickup and drop off hours are possible to set outside the opening hours of the selected locations, even if outside office hours is not available. The only clue is an error message instructing to call Hertz.
Guessing the right times, you can actually find vehicles to reserve, but I see prices over 2x what the website gives me. What’s stranger, the pay at desk price is in US Dollars and the pay now is in Euros. I For reference, I live in New Jersey, USA and have my profile upto date and am logged in.
The website gets all these right out of the box, so the data exists to make this work. For people looking to find rental on a phone, Hertz is loosing a lot of business. Before realizing these downfalls, I moved multiple reservations to Avis, Turo and GetAround.
I rate this app unusable for rentals as it stands and would only use to quickly find the customer service phone number - which I could use the mobile browser for just as well.
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Hertz Hates It’s Presidents Circle Customers
I used to LOVE Hertz but they just really don’t seem to care about their President Circle customers anymore and this app is horrible! I can’t even get it to open anymore! Even when it would open it was a horrible app. I went through the steps MANY times to set up facial recognition and yet it never worked. Very little useful information at all on the app and poor visibility into account information. These guys could take some lessons from the Delta Airlines app or the Hilton app. Hertz, invest some money in your app and start appreciating your best customers again! Stop cutting perks for your best customers! Bring back the free satellite radio and bottles for your President Circle! We have other options!
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