I rented a car through DESCOVER with the scammers car rental Garenta in Istanbul Airport. The Garenta gave me an electric car without mentioned to me that. I asked them is it automatic and they only answer yes automatic. I took the car for about 100 km, and second day when I wanted to return to airport I went to petroleum station to full it with fuel but I discovered it’s full electric. I took a taxi for $200, and Garenta charged me $350 for towing the car although they could charge the car and drive it back to their office. I contacted DISCOVER and told them that I have full coverage insurance, but they were cheaters and scammers same as Garenta and I lost $550 for one day car rental although I had a full car coverage insurance. Never use these 2 again.
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Response from developer
Dear SAM,
We apologize for any harm caused.
DiscoverCars.com has honesty with our customers as one of its principles.
I want to help you and analyze again a possible way to compensate you for this inconvenience.
I would like to investigate deeply why your claim was denied and not paid in full.
Send me a message at reviews@discovercars.com with the following information:
1. Link to this review.
2. Reservation number.
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community Manager