Always Helpful
I used Enterprise when I moved because I needed a larger vehicle. My move was delayed and I had to change my reservation several times, keeping the vehicle longer than the original reservation. Every time I had to extend the reservation they were very professional and helpful. In addition to that the vehicle was amazing. I was asked if I would like an upgrade and I said yes. It was a complimentary upgrade and my 800 mile drive was so comfortable. The SUV was spotless and it did not have that odd “ just cleaned” smell. It was like a brand new vehicle. I have an issue with multiple chemical sensitivity. ( everything). I have had to change rental cars at other agencies several times because of that odd small. Thank you to Enterprise for helping me through a tough move. Nicest people ever starting with the Trolley Road agent in Summerville, SC and ending with the Avon, Ohio agent. I’ll be renting from Enterprise for my Christmas trip 2024.
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Great
We e have a great branch in. Cornwall
Scratching my Head and wondering what ineptitude I will face next!
I have come to the conclusion that the company has decided to have poor customer service and then ignore the reviews. Why worry when you are the only rental company around in a town with no airport! They really can’t fail at this point, so why care! I have been dealing with the insurance company who has stated that they do not know the rates of the rental company. My insurance covers 80 percent of a rental. Since The insurance company can’t tell me the rates, I follow the instructions and call Enterprise. I speak to a local representative that forwards me to what I believe is a call center. I don’t believe that English is the first language for this young lady, as I have an extremely hard time trying to understand many of the words that she is saying, and I am consistently having to ask her to repeat herself. We finally are able to get the reservation scheduled, but she is now unable to tell me what my rate is or what vehicle I will be getting. Her statement to me is that she doesn’t know the rates and that I am going to have to call the insurance company.
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My last experience with Enterprise
I had to write to express my delight with my last experience. Although all staff were extremely helpful, I dealt with Mr. Darren Bertrand and the service he provided me was exceptional - he went above and beyond in my opinion and I wouldn’t write this otherwise. I had not rented a car in a while, but needed one while mine was getting repairs… I thought it would be such an ordeal. I was mistaken; he provided me all the information I needed, was very kind and obviously very well-versed with the operations of Enterprise, other than just what his job title entails. This says a lot about a company when there is cross training involved and I only need to speak with one employee to become armed with all the information I need to feel comfortable. Thank you so much Darren, I really enjoyed meeting you and hope to see you soon.
Regards,
Cynthia Sonley
Regards,
Cynthia Sonley
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Love my Enterprise
Always great, courteous service.
Best Rentacar joint around
Enterprise is is a four wheel drive company in a two wheel drive industry, always way better in service, selection & satisfaction. I rent about three months out of the year and they’ve always been the best even with pricing!!
Poor customer service
This enterprise location in Lutz Florida deserves zero stars. I have had several problems with this office, but never given them a bad review however, at this time I feel like I have no other choice. I had reserved a car and went there to pick up the car only to be informed they had no cars. No one tried to reach out to me to let me know that you had no cars available. I was scheduled to leave on a business trip and only to be told they had no cars. They sent me to their Zephyr Hills office and I had to drive there myself, my time, and my gas. They offered no compensation. No real apology was offered. That is inexcusable and poor customer service. I've called the Zephyrhills office multiple times to speak to an area manager, and I've yet to return a phone call as recent as Wednesday when I was told that somebody would call me back by the end of the day or by the end of the day the next business day still no return phone call. I sent Chrissy Taylor an email explaining my situation still no return or response to my email. What this illustrates is this company's lack of customer service and lack of caring for the customer so I will not rent from them. I've also shared this feedback with my company and asked them not to use Them because they do not care about their customers. This is why they have a three-star rating and will continue to go down.
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Spruce Grove Enerprise
Always such a great place to get a rental. I’ve been there lots and they are always 1st class
Previous Rental
I booked my rental from the HydePark location in London and requested to pick up the car the day before , just before closing for an extra charge (i was told over the phone it would be a 15$ including taxes) but I would have had to wait until 5pm and not earlier. They didn’t give me the car not even 15 mis earlier. Despite waiting I was charged for an extra day. When called them back and reminded them of what happened they said they will fix the bill but so far they haven’t.
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Not working for me
I can not select dates, or pickup times when trying to rent a car. It will not input the times without hanging
