Leave a Review Volvo On Demand
Terrible customer support 👎👎👎
Third time I'm having issues with this service and their customer support. They are trying to wrongly charge me several hundred dollars for damages on the car that was caused by previous riders - tried to escalate the issue to someone senior but was just stonewalled and pressed to pay a ridiculous sum that isn't even correct.
The worst!Show lessToto Sanchez
Developer Response
Hello Toto, Thank you for writing us feedback! It is sad to hear about your experience! Please contact our customer service or the damage department so we can reopen your case and help you further. Sincerely, Wilma - The team at Volvo On DemandThe most inconvenient car sharing app
I’ve been using Aimo share but was looking forward to making the switch to Volvo. However, it turns out this is not really a “car sharing” app at all, it’s just a normal rental car booked via an app. You have to pre-book a start and end time, removing any spontaneity of taking a car. You can’t even see if you can extend the car until your booking starts. Surely this is the absolute basics of a car sharing app? Hugely disappointing.Show lessTnoble4775378
Developer Response
Hello! Thank you for your feedback! I will make sure that this reaches the correct department so that we can improve our app. Kind regards Nathalie - Teamet på Volvo On Demand!No Swedish BankID
Before charging a customer with fee for downloading the app from AppStore, it would have been great to provide explanations on your website, indicating you’re requiring it. Otherwise this feels like putting your hand in our pocket without proper permission.Mikayel K
Developer Response
Hi Mikayel! Thanks for your feedback. I'm sorry to hear that you had a bad experience with us. Currently you can only use our app if you are living in Sweden, but if you download it from another country you are not charged anything since our app is free. Please let us know if you got charged anything so we can have a look at it. You can email us at help@m.co. Kind regards, Saga - Team at MVolvo has carpooling figured out
Such a breeze to use! We have used it a few times and it is such a nice and convenient experience.CL___________
Developer Response
Thank you! We are happy to hear that you like our service and what we offer! :) Mvh Nathalie - Team at MCan’t get past the enter phone number screen
Doesn’t recognize USA area codes... lame.The fresh boi
Developer Response
Hi! You need to be registered in Sweden and have a Swedish social security number to create an account at M! We hope that you will come back to us later! Kind regards, Lova - M teamMakes life easy
I’ve never owned a car and with this app I’ll never have to 🙏🏼🙏🏼
Sharing schemes in the past has always been troublesome due to the lack of availability and supply. Somehow with this app I’ve never had to experience that, which alone gives it the 5 stars it deserves. The easy to use interface, easy access support, and overall wonderful user experience are all additional ++Show lessShesaymollygivesherthizface
