I agree with the other review… connection rarely works, unit has to be unplugged to reset/connect.
This bed was pretty great for about 6months…worked half of the time for the next 6mos… and then rarely ever thereafter…2yrs in; I can’t remember the last time I was able to actually control the bed & it kills my back being under inflated. Very very disappointed
App will drive you mad
It might not be right away, but the will slowly d and surely drive you into madness. The usb is plugged in but the app says it isn’t. Now reset the bed and reconnect. Now it can’t connect to the WiFi. Now there is a firmware update so you have to restart you connection journey from the beginning. Now you got it all connected but the bed isn’t filling up as much as it should. Now you have to recalibrate again. I am, by all measures, a patient person. Yet I have whisper screamed “just be a bed!” through tears of frustration half a dozen times so far.
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Update resets app to factory
Every time the app updates, you have to re-connect the bed and set everything back up from scratch.
So, let’s say you get into bed, or it’s the middle of the night, and you need to adjust it, only to find they pushed out another update and now you can’t connect again. You have to crawl under your bed, reset everything, go back and forth with it not connecting, then set back up all your settings.
That’s literally what I’m stuck doing right after this review.
I would not buy this bed again as this company cannot sort though how to build a proper app. So incredibly frustrating as it happens every single time.
I’d recommend people buy from another brand as this isn’t something you should have to deal with repeatedly.
So, let’s say you get into bed, or it’s the middle of the night, and you need to adjust it, only to find they pushed out another update and now you can’t connect again. You have to crawl under your bed, reset everything, go back and forth with it not connecting, then set back up all your settings.
That’s literally what I’m stuck doing right after this review.
I would not buy this bed again as this company cannot sort though how to build a proper app. So incredibly frustrating as it happens every single time.
I’d recommend people buy from another brand as this isn’t something you should have to deal with repeatedly.
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App never works
Isn’t even worthy of a 1-star review. The app only ever worked when I first got the bed. Then it kept disconnecting from the wi-fi and now I can’t alter my bed while it’s been stuck on the most firm setting. I’ve tried to get a hold of Rest but nobody seems to work in their CS department.
If you have recently bought the bed RETURN IT NOW BEFORE IT’S TOO LATE.
If the app doesn’t work then the bed needs to come with a remote because this is unacceptable.
If you have recently bought the bed RETURN IT NOW BEFORE IT’S TOO LATE.
If the app doesn’t work then the bed needs to come with a remote because this is unacceptable.
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SCAM!!!! Please listen to other reviews!
DO NOT BUY!! As other reviewers stated, I wish I could give 0 stars. The technology is simply not as advertised. I was strung along and gaslit for months. Finally ended up returning (they only take back the pumps and pressure map insert, you have to dispose of the entire mattress yourself), was told the refund would take up to a month. It has been 3 months and they are not responsive via email. The only response I received, after reaching out several times for over 2 months stated “We are aware of your refund. The department in charge have your name listed and will process your refund when you are next in line. Be rest assured you will definitely get your money back accordingly.” The phone number does not go to a live person, it is just a recording that gives you their email address. Hands down the worst customer service I have ever experienced. Forced to file in small claims court now just to get a simple refund which was desperately needed before the Holidays (especially after having to buy a different mattress)… Absolutely disgusting that ReST refuses to honor their own policies and timelines. Please don’t make the same mistake I did. Stay far away!
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App cuts off at bottom of phone
After finally getting the pumps to fill the bed, the app cuts off at the bottom. It won't scroll down so I can select the continue button and set up the app to use as a remote. I have restarted my phone and reinstalled the app several times. Please advise. I have a iPhone se 2020. Thank you.
Wonderful Bed & App
Nate in product support really knows his business and is a true asset to the company. The bed is wonderful to sleep on, my best night sleep ever.
Please fix app
Love your bed but every now and then I need to get on app to make adjustments, usually when I lay down to sleep. 5 out of 10 times the app and the bed are no longer connected. It is so annoying to have to crawl under my bed to hold the reset button then fool with Wi-Fi to reconfigure everything. Almost two years on this bed and I’ve done this 15 times at least. Makes me cuss. My wife stopped using the bed like you should just because she doesn’t want to go through the hassle. The extra star is because I like your bed. Please fix!!!!!!!!
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Stay away!
Terrible company with no response to issues after nearly 6 months of attempts. Go elsewhere.
Great bed - App could be better
We have had this bed now for over a year and absolutely love the bed! My wife and I have different firmness levels and this bed allows us both to be perfectly comfortable. The only problem is, now we’re pretty much ruined whenever we travel anywhere and have to sleep on something else. The app could be better though. We don’t have any connectivity issues like some have mentioned. We have an Orbi mesh and it’s always connected perfectly. My issue is, I don’t believe there has been any kind of meaningful update to the app in 6+ months. I know the CEO had promised biorhythm functionality in an interview, which I’m waiting on patiently that they have not delivered on yet. I would love to be able to set a schedule where the bed automatically gets firmer in the morning, among other settings. The sleep tracking is also very inconsistent; it’s constantly way off. If the bed/app was able to get “smarter” and possibly link with Apple Health, this would be an absolute home run. As it is now, I wouldn’t trade this bed for anything, but it could be better.
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