Dreadful - frozen on Home Screen
Response from developer
Hi Catrionamichelle, thank you for your message. We are sorry that you faced some issues with our app and we would like to apologize for that! We are happy to announce that we released a new app version v1.32.24 today, which includes fixes for the issue you stated in your message. Please let us know wether it works properly now 😊 Thank you and best regards, your vaylens Team 🌱
Do not expect to work
Response from developer
Hi DutchSyrupWaffle, thank you for your feedback. We are sorry to hear that you faced an issue with the PayPal payment. Does the issue still occur? Please note, that you can either call the hotline (you will find the telephone number on the charging station) or write a message to our customer service to help@emobility.software 😊 Thank you and best regards, your vaylens Team ⚡️
Useless
Response from developer
Hi Rental Car any electric, thank you for your feedback. Please note, that you can start a charging session at a dedicated charging station with our eCharge+ App, only if the charging station is visible within the app. In case you need support with starting a charging session, you can always call the hotline (you will find the telephone number on the charging station). Thank you and best regards, your vaylens Team ⚡️
Very poor
Response from developer
Dear ABall1991, thank you for your feedback. We can understand your dissatisfaction. Unfortunately we are facing some technical issues when it comes to process credit card payments in the UK. We are working on a solution with full power. In the meanwhile, please make use of PayPal as ad-hoc payment method. Please excuse the inconvenience. Thank you and best regards, your eCharge+ Team 🌱
Wendy
Response from developer
Dear Wendy whitt, thank your for your feedback. We are sorry to hear that you had issues with starting a charging session. This is not how it is supposed to be! Please note that at the moment credit card payments cannot be processed due to technical issues. In the meanwhile, please use PayPal as payment method. Did you already get a refund for the blocked £300 pounds? If not, please do not hesitate to contact our service team via help@emobility.software and we are happy to support you. Please excuse the inconveniences! Thank you and best regards, your eCharge+ Team 🌱
If I could give 0 stars I would
Invoicing
Despite requests
Not easy to communicate with and resolve issues.
Easy to set up, but doesn’t seem to work
The app kept crashing when imputing credit card details. There’s no auto fill functionality.
The app itself doesn’t seem to work with the charger I was using. So I was charged £150 making 3 attempts then had to give up before my card was maxed out and I could pay for a charge elsewhere.
Response from developer
Hi S0N1C CYB3R, thank you for your feedback. We are very sorry to hear what you experienced at the charging station. This is definitely not how it is supposed to be. Please apologize thos inconvenience! We would like to investigate this problem in order to find a solution as soon as possible. Therefor it would be great if you could send us the charge point number (or location) and the date. Thank you in advance, best regards, your eCharge+ Team 🌱 PS: We hope that the £150 was refunded to your bank account. If not, please also inform us about that in the email 😊
Comically bad app
Response from developer
Hi Herrschy, thank you for your feedback. We are sorry to hear that you do not like our app and that you faced many issues during the usage. We would like to get more details about those issues thus we are looking forward to receive your email to servicedesk@compleo-cs.com. We will come back to you as soon as possible. Thank you in advance, best regards, your eCharge+ Team 🌱
Works great!
Response from developer
Hi xboxjocker, thank you for that amazing feedback! 😊 We are happy to read that you like our app! Thank you and best regards, your eCharge+ Team 🌱
