eCharge+ User Reviews

Top reviews

Stephen gikesmedhurst

Cannot get app to work

Response from developer

Hi tibtin100, thank you for your message. We are sorry to hear that! We really would like to assist you in getting started with the app. For this, please contact our support team via email to servicedesk@compleo-cs.com or call out hotline +49 800 22 55 793. We are looking forward to hearing from you 😊 Thank you and best regards, your eCharge+ Team 🌱

Does not work

I tried 2 billing methods and got error messages to try again, about 20 times before giving up. The hotline is only available during office hours.

Response from developer

Hello 12244578796rp86f;utd;utd'95d[, thank you for message. We are sorry to hear that as this is not how it should be. We would like to investigate this problem and it would therefor be great if you could send us some details to servicedesk@compleo-cs.com. We are looking forward to hearing from you :) Thank you in advance! Best regards, your eCharge+ Team 💚 PS: Do you already know our website ePowerDirect.com? The website allows charging sessions via credit card and PayPal and might be an alternative in such a situation.

Not working

It’s just loading when I open the app. Can’t use it. Tried to delete and reinstall. Nothing.

Response from developer

Hello XDannyL, thank you for your feedback. This is not how it should work and we can understand your dissatisfaction. Does the issue still occur? Please contact us via emobility@innogy.com so we can find an appropriate solutions together. Thank you in advance, best regards, your eCharge+ Team.

Need more detailed data

It need more detailed data, not able to set currency, also can’t see final cost for home charger when unit price added.
Push notifications also welcomed at end of charge.

Response from developer

Hi Karol xyzqw, thank you for your message. We will be happy to take your ideas and discuss them with the development team. We will check if we can implement some of them. We would be happy to support you in configuring the app - please contact us via hotline or emobility@innogy.com. Thank you and best regards, your eCharge+ team.

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