Leave a Review Fintiba
I can’t log in
Everytime I open this app, there are some wrongs waiting for mendbheiwjjsns
Doesn’t work on iPhone
It just stops and remind you to update and actually nothing can be updatedX-ray Zhang
Developer Response
Hello X-ray Zhang, Thank you for your feedback on the Fintiba app. We are sorry to hear that you had a bad experience with our app. We have fixed the issue that caused the app to stop and remind you to update. Please update the app to the latest version and enjoy our improved features and services. We hope that you will give the Fintiba app a second chance and reconsider the star rating you gave us. Your satisfaction is our priority and we value your opinion. If you have any ideas for new functions that you would like to see in the app, please send them to feedback@fintiba.com. We appreciate your input and support. Thank you for choosing Fintiba. Have a great day! 😊Terrible Services
I cancelled a block account over 5 weeks ago and funds have still not been reversed into my account. Whenever I call, I am told they will check and revert, and they only send a mail acknowledging receipt of my complaint and yet, nothing is done. Sutor Bank will not even engage me as they claim to not deal directly with blocked account holders…. I cannot understand this because the bank has acknowledged that I have funds with them so this makes me a client and as such, I should be able to make enquiries about my account with them. They have redirected me to deal with Fintiba.
The WORST services ever! I’d never recommend this to any student. You will only be frustrated.
P.S. I gave a one-star rating only because I could not post my review without it. The one star is not even deserved!Show lessFintiba_Sucks!
Developer Response
Dear Fintiba_Sucks!, We apologize for any inconvenience you have experienced with your blocked account cancellation and the subsequent delay in the reversal of funds. We understand how important this matter is to you and we would like to help resolve it as soon as possible. We would appreciate it if you could provide us with more information about your account and the issue you are experiencing, such as your account details and any correspondence you have had with our customer support team. This will allow us to investigate the issue further and provide you with the appropriate guidance and support. Please kindly send us this information via email at feedback@fintiba.com, and we will do our best to assist you with the matter as quickly as possible. Thank you for bringing this to our attention. We value your feedback and are committed to improving our services for all users. Best regards, The Fintiba TeamNot a good app, don’t have the option to not use it
Unfortunately the choices for blocked accounts in Germany are few at the moment. Most regular banks don’t offer them anymore, so I’m forced to use fintiba. Sending the money wasn’t a huge problem, though I can’t report on receiving money yet because I just opened it.
My biggest issue is that Fintiba *requires* you to download their app to get the essential documents from them. This is inexcusable, and flat out taking advantage of students in a somewhat desperate situation. Who knows what kind of extra data they can collect about you when you download their app! Why is it not possible to receive the documents over the web? In fact… why have a web portal at all then?
***bonus round!***
26.09.22, have to re-download the app because the logging in is looping. The app often does this, but today it’s really bad. Also, the app doesn’t support keychain on iPhones, so a few extra clicks every time it loops. Pretty annoying. Like, if you’re going to force me to download your app… can you at least make it work?Show lessSpencerAustin
Developer Response
Dear SpencerAustin, Thank you for your feedback on our app. We are sorry to hear that you have had a negative experience and would like to apologize for any inconvenience caused. Regarding your concern about having to download our app to access essential documents, we would like to assure you that we take data privacy very seriously and comply with all relevant data protection regulations. We understand that some users may prefer to access our services via the web portal, and we are continuously working to improve our platform to offer a better experience for our users. Regarding the issue you are experiencing with logging in and the app looping, we would appreciate it if you could provide us with more information so that we can investigate the issue and provide you with the appropriate guidance and support. Additionally, we would like to inform you that our app is designed to comply with Apple's Keychain feature, and we will investigate why you are experiencing difficulties with it. Please kindly send us more details about the issue you are experiencing via email at feedback@fintiba.com, and we will do our best to assist you in resolving this issue. Thank you for your patience and understanding. We value your feedback and hope to hear from you soon. Best regards, The Fintiba TeamApp doesn’t open
App stopped opening. Very frustrating.quailine
Developer Response
Dear Quailine, Thank you for bringing this issue to our attention. We apologize for the inconvenience you have experienced with our app. We would appreciate it if you could send us more information about the problem to our email feedback@fintiba.com, including any error messages that you might have received. This will help us to investigate the issue and resolve it as soon as possible. Best regards, The Fintiba TeamApp not open
I can’t open the app on my IPhone 6s device. If I click the icon it’s trying to open but it doesn’t.RZ Ripon
Developer Response
Dear RZ Ripon, Thank you for bringing this issue to our attention. We apologize for the inconvenience caused. We kindly ask you to email us at feedback@fintiba.com with more information about your device and the problem you encountered so that we can investigate and fix the issue. Your feedback is essential to us, and we appreciate your support. Best regards, The Fintiba TeamNeed to hire good developers.
App doesn’t open.osakamoraiya
Developer Response
Dear osakamoraiya, Thank you for your feedback. We're sorry to hear that you're having trouble opening our app. We're constantly working to improve the user experience, and we would like to investigate the issue further to resolve it as soon as possible. Could you please contact us at feedback@fintiba.com and provide us with more details about the problem you're experiencing? This will help us identify the issue and fix it promptly. Thank you for taking the time to share your feedback with us. We appreciate your support and hope to hear from you soon. Best regards, The Fintiba TeamNot opening after update
I can’t open the app after the update.
I think it is not working with 12.1.2 iOS
And my phone is iPhone 6s plus which is not able to receive any iOS update anymore.abdulb4ri
Crash
The app isn’t working anymore, it’s crashing in the first everytime i try to click on the amm ,and i cant even try to log inhoussam_neo
Developer Response
Dear houssam_neo, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with our app. We would appreciate it if you could send us an email to feedback@fintiba.com with more details about the issue you faced, such as your device model and OS version, so we can investigate the problem and fix it as soon as possible. Best regards, The Fintiba TeamApp Malfunctions
App crashes on launch. Even after downloading the updated version, it still behaves Thesame.please fix thisKing Ash-T
Developer Response
Dear King Ash-T, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the app malfunction. We would appreciate it if you could provide more details about the issue you faced via email at feedback@fintiba.com, so that we can investigate and fix the problem as soon as possible. Best regards, The Fintiba Team
