Live Reviews:
CRM by DealerSocket

CRM by DealerSocket

⭐️2.3 / 5
Rating
🙌252
Ratings
📼10 scs
Content
📦~ in 3 weeks
Updates frequency
🗣❌ unsupported
Your locale

All Versions of CRM by DealerSocket

1.32.7

June 4, 2024

Resolved an issue where the restrict customer search permission was not being respected Resolved an issue on the Inventory vehicle screen to display an error message if the vehicle no longer exists
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1.32.6

April 30, 2024

Added a lead details section on the Sales Opportunity page for web lead opportunities Resolved an issue on the Inventory vehicle screen to display an error message if the vehicle no longer exists
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1.32.5

April 23, 2024

Resolved an issue in tasks to fix the time so it shows the correct task time Resolved an issue on the appointment task page to ensure the phone call button actually initiates the phone call
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1.32.4

March 26, 2024

Resolved an issue on the Reporting screen to fix the counts for the Next 72 hours section Resolved an issue to automatically check the send calendar invite and send text confirmation when scheduling an appointment Resolved a crash issue that occurred when switching sites immediately after doing a customer search Resolved an issue to respect the email invite permission Resolved an issue to fix the display names that were getting truncated at the top of the screen Resolved an issue to fix the visibility of the text and email icons on some task pages Resolved an issue to add placeholder images in SocketTalk while images are loaded in the background
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1.32.3

March 5, 2024

* Resolved an issue with click to call where it was not allowing the user to call a user that had been previously called * Resolved an issue on the Log Phone Call page where the cancel button was not working when selecting an assigned to user
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1.32.2

February 13, 2024

* Resolved an issue with printing blank forms * Resolved an issue where the users first and last name wasn't displayed correctly * Resolved an issue with the email editor where the covideo view on iPads was not displayed correctly
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1.32.1

February 6, 2024

* Resolved an issue with car wars click to call for recent calls.

1.32.0

January 23, 2024

* Resolved an issue where users were not able to select a Not In Stock vehicle after a Quick Up * Resolved a crash issue on the Inventory vehicle details page * Updated the appointment task page to include the option to send a text confirmation to the customer * Updated the app to support iOS 17
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1.31.0

December 5, 2023

* Resolved a permissions issue on the reporting screen that was allowing users to update the primary assigned, tracking code and sales source even when the permissions were disabled * Resolved an issue where a log store visit was getting triggered from the work notes view * Updated the Inventory vehicle view to add missing vehicle information
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1.30.7

October 30, 2023

* Resolved an issue where users were not able to click on links inside emails that were sent using email templates * Updated customer, inventory and dynamic duplicate contact search endpoints
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Price History of CRM by DealerSocket

Description of CRM by DealerSocket

The power and ease of DealerSocket’s Mobile CRM provides the best of socket right in your pocket. Search and add customers, scan a driver's license or VIN, find inventory, send a follow-up text or video, and complete daily tasks from anywhere — and up to 50% faster than on desktop.

CRM by DealerSocket: FAQ

Does CRM by DealerSocket offer an iPad version?

Yes, CRM by DealerSocket is optimized for iPad devices.
CRM by DealerSocket was released by SOLERA HOLDINGS, INC.
The CRM by DealerSocket app requires iOS 16.0 or later.
2.3 out of 5 is the average rating that CRM by DealerSocket has received from users.
The App Category Of The Crm By Dealersocket App Is Business.
The current version of CRM by DealerSocket is 1.32.7.
The latest update for CRM by DealerSocket was released on July 3, 2024.
The app was initially released on February 5, 2023.
Designed for children, contains no adult material.
Currently, the CRM by DealerSocket app supports the following languages: English.
Unfortunately, CRM by DealerSocket is not on Apple Arcade.
Unfortunately, CRM by DealerSocket does not provide opportunities for in-app purchases.
No, CRM by DealerSocket does not offer compatibility with Apple Vision Pro.

Screenshots of CRM by DealerSocket

iphone
ipad

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Reviews of CRM by DealerSocket

  • Needs major work

    Unable to copy anything from the mobile version. Every two weeks the app will come back with “grant invalid” and no longer function. But it won’t warn you, you have to try to access an account or use the app to notice this. You can go hours or a weekend and wonder why no notifications…. Because the app has failed. Have to uninstall and reinstall, only solution. For apps in 2024, overall clunky and limited.
  • Banging your head against a wall is better than using this app

    If you like headaches, just bang your head against the wall and save yourself the trouble of using this app! Both accomplish the same result!

    Seriously, this app never functions properly. It will log you out unexpectedly. Seems never to open properly to login. Customers get sent choppy text messages or you receive choppy text messages from customers and have to piecemeal them together. It will delete emails, or not send them. If you hop out of the app to double check something before sending a message or email it will erase everything you were working on. It sends texts to the wrong customer sometimes creating serious confusion and heat.

    The list goes on and on and on. I used to love dealer socket years ago. But they have seriously fallen off.
  • Poor System, not mobile friendly

    We’ve been using this system for years and it continually crashes and stops responding. I have to delete and redownload the app weekly to get it to actively work.

    When trying to respond to emails, it is not mobile friendly, so you can’t see the screen as you type an email back. You cannot view your open opportunities on the app. You also cannot view your tasks due for the day, just your total tasks for all time. Searching for a customer is nonexistent unless you have their phone number memorized.

    The only thing the app works well for is texting customers back, but that’s only when the app loads.