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options dissapear
I've used this for a while its great. But why does the Disney option under game and video keep dissapearing? Its done this to me before. I don't pay to use this only when its working. If I wanna watch TV, I wanna watch my dang TV5595162003
Great!
It's a free vpn, but amazing. This is the only vpn that is free but with option to purchase, and the free edition, it's just great. It doesn't limit you in free mode for time or size of internet you're using. Amazing!FC_S113
Developer Response
Hello, thank you so much for your high rating and kind words! We're thrilled to hear that you're enjoying a very good experience with X-VPN. Your satisfaction is our top priority, and we're committed to providing you with quality service. If there's anything we can do to make your experience even better, please don't hesitate to contact us through online support or email support@xvpn.io. :)Charges you 3 days before "Renews" date
They say they do it to give an exra 2 days but we all know it's automatically renws the subscription before most can cancel. And prevent 30 day money back. So sketchy. Disputed it with CC company and filed complaints iwth FTC and such
Aside from that, cant send any email using Mail app. None, never seen t on vpn before. Also, speeds and connectivty gradually degraded over a couple months. AvoidShow lessNJacuguy
Developer Response
Hello, We are sorry to hear about your dissatisfaction with the billing process and the difficulties you've faced using our app. Please allow us to address these concerns individually: 1. Early Renewal Billing: We regret any confusion caused by the early renewal charge. We intend this policy as a safeguard against service disruption due to processing delays—extending an additional 2 days for subscription as a buffer. Nevertheless, we acknowledge that this practice may not align with every customer's expectations or financial planning. Rest assured, we are actively reviewing how we can enhance our policy's transparency and fairness. If you have any plans for canceling renewal or refunding, please kindly initiate requests well within 30 days post-purchase. 2. Email Connectivity Issues: Regarding the inability to send emails through the Mail app while connected to X-VPN, this shouldn’t happen. Compatibility with regular email functionality is a standard feature of VPN services, so we'd like to investigate this further for you. 3. Speed and Connectivity Degradation: We also take note of your feedback about speed and connectivity issues that have become more pronounced over time. This is concerning for us as continuous performance improvement is one of our top priorities. To address these issues directly and assist in resolving each of them, please contact us at support@xvpn.io with details regarding your account and any error messages you’ve received. Our technical team will work closely with you to find solutions if the services aren't meeting your expectations. Your decision to contact a credit card company and file complaints is your right as a consumer, though we also want the opportunity to rectify any issues from our end. Clear communication and customer satisfaction remain top priorities for us. Best regards, The X-VPN Team