They locked me out for six months
couldn’t get me back in. I argued with them for six months longer than that and then now I’m trying to get my money out of it. I’m not making no money on the rental properties and I’m not I wasn’t making no money on the land or the first time buyer mortgage things it was $10 and they dropped it to eight dollars then dropped it to seven dollars I lost $250 on that deal. They don’t like tell you they’re doing this so you can get out of it before you lose your money. they don’t care about the people that’s putting money in here at all. I’ve cashed out my first time mortgage things back in the end of September. I was supposed to have a deposit go in the 17th and it’s still pending and then I cashed out the first time mortgage stuff and it’s still just sitting there and they just keep giving me lies after lies after lies after lies after lies
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RE: Too many issues to count right now!
So my first deposit and first purchase back in March went really well. Now all of a sudden since April, they claim that they've been in the process of changing payment processors. This "possible change" has led to my $70 deposit made in June to not go through. It has has been almost a month since I deposited that $70 and it says it's still processing almost a month later. Their FAQ says it takes 2-5 days (which is a lie). I also invested in 3 more properties and they are all in the processing stage just like my last $70 deposit, but each property says expired. Their FAQ and social media say nothing on expired property investments. You would think they would place the funds back into the spending balance if the property is expired and payment processing expired, but they don't even do that. Some are sayinh they are a scam, but I don't know. Just be careful and hold off on investing with Landa for now, because I know I won't be investing with this app for a while.
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Response from developer
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at hi@landa.app
Great model but poor execution
I’ve been trying (unsuccessfully) to create an account for two weeks. When I attempt to upload money or invest in a property I get the message “account pending verification”. I reached out to Landa support. It took a few days to get an email saying my issue was being escalated. I should mention that I never got a response the first time I contacted support. I had to follow up. The next day after I’m told I’m being escalated, I get an email saying my support ticket has been closed because they hadn’t heard from me?!?!? I thought it was being escalated, what was I supposed to reply to that??
Then I thought there’s two reasons that Landa support would act this way. 1. They are just poor at their jobs, which is a rd flag when we are talking about support for an app where you intend to invest thousands of dollars. Or 2. They are overwhelmed because so many other uses are having technical issues. Again, another red flag.
At the end of the day, I just want to invest in NYC rental properties. So, if you are a developer and have an app that works that would let me do that, I’m here to give you my money.
Then I thought there’s two reasons that Landa support would act this way. 1. They are just poor at their jobs, which is a rd flag when we are talking about support for an app where you intend to invest thousands of dollars. Or 2. They are overwhelmed because so many other uses are having technical issues. Again, another red flag.
At the end of the day, I just want to invest in NYC rental properties. So, if you are a developer and have an app that works that would let me do that, I’m here to give you my money.
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Response from developer
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at hi@landa.app.